Cristina Carrillo
Orem
Summary
Personable and resourceful, bringing understanding of customer needs and effective problem-solving abilities. Possesses foundational understanding of client relationship management and communication, coupled with proficient technical troubleshooting skills. Committed to delivering exceptional client support and fostering positive client experiences.
Overview
6
6
years of professional experience
Work History
Client Support Specialist
AdvancedMD
10.2021 - Current
- Collaborated closely with our team to ensure resolutions for clients' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights for our software.
- Guided clients step by step on how to do tasks within our platform.
Billing Specialist
Fogg Maxwell Lanier Remington Eyecare
09.2018 - 10.2021
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Added current information to accounts, including demographic, personal and payment details.
- Solved issues with well-organized and professional approach.
- Reviewed and interpreted insurance explanation of benefits statements and applied to patient accounts.
- Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues.
- Researched reimbursement and appeals to quickly and effectively resolve claims.
Education
Associate of Arts - Sociology
Clovis Community College
05.2020
Associate of Arts - Liberal Arts And Sciences
Clovis Community College
05.2020
Bachelor of Arts - Sociology
Utah Valley University
Orem, UT12-2024
Skills
- Decision Making
- Team Collaboration
- Problem Solving
- Communication
- Adaptability
- Critical Thinking
- Effective Listening
Timeline
Client Support Specialist
AdvancedMD
10.2021 - Current
Billing Specialist
Fogg Maxwell Lanier Remington Eyecare
09.2018 - 10.2021
Associate of Arts - Liberal Arts And Sciences
Clovis Community College
Associate of Arts - Sociology
Clovis Community College
Bachelor of Arts - Sociology
Utah Valley University
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