Customer Service Advocate
Open To Work
Cristina Champion
Collateral Specialist Inc
Edinburg,TX
23
years of professional experience
To obtain a position where I am allowed to utilize my knowledge and skills in Customer Service to become an asset to the company.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Customer Service Advocate
2 Years 6 Months- Duties and responsibilities include but are not limited to accomplishing their primary goal of providing support and rendering Excellent Customer Service by addressing all Health Plan Members calls related to inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation and the status of authorizations for medical care. Serving assistance to one/maximum two Lines of Business Maintains confidentiality per HIPAA guidelines.
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
Inventory Specialist
2 Years 10 Months- Duties and responsibilities include but are not limited to performing floor plan inspections, communicating with office personnel, traveling to dealerships, providing customer service to the consumers in person and over the phone, verifying inventory by serial number and model, locating inventory, reconciling missing units with the dealer, and utilizing inspection technology to get an accurate reading.
- Coordinated inventory audits to ensure accuracy and compliance with company standards.
- Implemented inventory tracking system to enhance efficiency in stock management processes.
Customer Service Representative
8 Months- Duties include but are not limited to clerical work such as managing incoming and outgoing calls, scheduling appointments for the customers, updating their accounts, taking and relaying messages, identifying and assessing customer needs, handling customer complaints, providing appropriate solutions, and transferring calls. I was also responsible for effectively communicating with nurses, doctors, and other office personnel in a face paced environment.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Provided support in managing patient appointments using electronic health record systems.
Admissions Representative
5 Months- Providing customer service to customers by setting appointments and conducting interviews with prospective students, keep records of student interactions, process customer accounts, file documents, calling prospective inquiries and student leads as appropriate with telephone, email, letter and in-person contact, conducting campus tours to students and their families, represent the college at public events, including student events and career fairs, support campus markets efforts and messaging, and comply with all company policies and procedures.
- Guided prospective students through admissions process, ensuring clear communication of program details and requirements.
- Conducted outreach activities to promote educational programs, enhancing community engagement and interest.
Career Development Specialist
1 Year 3 Months- Interview current and potential customers to provide employment services support based on their needs, skills, education, and aspirations, develop a potential employment plan to help them reach their goals, provide customer service to ensure they secure employment. I also utilize the WorkInTexas and TWIST systems to provide case notes of their progress and services.
Youth Counselor
6 Months- Interview current and potential youth customers to provide employment services support based on their needs, skills, education, and aspirations, develop a potential employment plan to help them reach their goals, provide customer service to ensure they secure employment. I also utilize the WorkInTexas and TWIST systems to provide case notes of their progress and services.
Customer Service Representative
2 Years 5 Months- Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Customer Service Representative
1 Year 5 Months- Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Education
Associate's Degree - Social Work
Bachelor's Degree - Social Work
Skills
Attention to detail
Customer service
Teamwork and collaboration
Call center experience
Data entry
Administrative support
Complaint handling
Appointment setting
Microsoft outlook
Microsoft PowerPoint
Typing proficiency
Microsoft Excel
Timeline
Customer Service Advocate
Taskus - Sunfire
08.2023 - 02.2026Read More
Inventory Specialist
Collateral Specialist Inc
05.2023 - 03.2026Read More
Customer Service Representative
Westbrook Clinic / Valley AIDS Council
04.2019 - 12.2019Read More
Admissions Representative
Southern Careers Institute
11.2013 - 04.2014Read More
Career Development Specialist
Workforce Solutions Alamo
11.2009 - 02.2011Read More
Youth Counselor
Workforce Solutions
03.2009 - 09.2009Read More
Customer Service Representative
South Texas College
01.2006 - 06.2008Read More
Customer Service Representative
Valley Ear Nose & Throat
04.2003 - 09.2004Read More
South Texas College
Associate's Degree from Social Work
Read More
University of Texas-Pan American
Bachelor's Degree from Social Work
Read More