CRISTINA CONTRERAS
Houston,TX
Summary
Accomplished Service Advisor with a proven track record at Hayes Truck Group, excelling in customer service and vehicle assessment. Skilled in leveraging technical knowledge and multitasking abilities to enhance customer satisfaction and streamline service operations. Demonstrated expertise in data processing and fostering trust through effective communication, significantly improving service delivery standards.
Overview
8
8
years of professional experience
Work History
Service Advisor
Hayes Truck Group
05.2023 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Service Advisor
RUSSELL AND SMITH
08.2022 - 05.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
BDC Service Representative
BETTER CAR PEOPLE
09.2021 - 06.2022
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Reduced no-show rates by diligently confirming appointments via phone or email reminders.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
- Utilized CRM software to efficiently track customer interactions, monitor progress on sales leads, and provide reports for management review.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
SERVICE ADVISOR
Sterling McCall Nissan
03.2021 - 08.2021
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
SERVICE ADVISOR
GARDEN STATE HONDA
08.2018 - 06.2020
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
LEAD CASHIER/Internal Advisor
Sterling McCall Hyundai
08.2016 - 08.2017
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Conducted comprehensive vehicle inspections and provided accurate estimates for necessary repairs or maintenance.
- Managed workflow to ensure timely completion of service requests, meeting or exceeding customer expectations.
Education
High School Diploma -
Innovation Diploma Plus
New York, NY06.2011
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Attention to Detail
- Service Estimates
- Technical knowledge
- Data Processing
- Data Entry
RELOCATING TO IRVING TX
In the process of relocating to Irving, TX.
Timeline
Service Advisor
Hayes Truck Group
05.2023 - Current
Service Advisor
RUSSELL AND SMITH
08.2022 - 05.2023
BDC Service Representative
BETTER CAR PEOPLE
09.2021 - 06.2022
SERVICE ADVISOR
Sterling McCall Nissan
03.2021 - 08.2021
SERVICE ADVISOR
GARDEN STATE HONDA
08.2018 - 06.2020
LEAD CASHIER/Internal Advisor
Sterling McCall Hyundai
08.2016 - 08.2017
High School Diploma -
Innovation Diploma Plus
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