Summary
Overview
Work History
Education
Skills
Timeline
Generic

CRISTINA CONTRERAS

Houston,TX

Summary

Accomplished Service Advisor with a proven track record at Hayes Truck Group, excelling in customer service and vehicle assessment. Skilled in leveraging technical knowledge and multitasking abilities to enhance customer satisfaction and streamline service operations. Demonstrated expertise in data processing and fostering trust through effective communication, significantly improving service delivery standards.


Overview

9
9
years of professional experience

Work History

Service Advisor/ Warranty Administrator

Hayes Truck Group
05.2023 - 06.2025
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.

Service Advisor

RUSSELL AND SMITH
08.2022 - 05.2023
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.

BDC Service Representative

BETTER CAR PEOPLE
09.2021 - 06.2022
  • Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
  • Reduced no-show rates by diligently confirming appointments via phone or email reminders.
  • Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
  • Utilized CRM software to efficiently track customer interactions, monitor progress on sales leads, and provide reports for management review.
  • Assisted in resolving customer issues by competently responding to both internal and external customer requests.

SERVICE ADVISOR

Sterling McCall Nissan
03.2021 - 08.2021
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.

SERVICE ADVISOR

GARDEN STATE HONDA
08.2018 - 06.2020
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Service Advisor

Russell and Smith Honda
09.2017 - 07.2018
  • Assisted customers in identifying service needs and scheduling appointments for vehicle maintenance.
  • Communicated effectively with technicians to ensure timely completion of repairs and services.
  • Managed customer inquiries, providing accurate information regarding services and pricing.
  • Developed strong relationships with clients, resulting in increased customer satisfaction and loyalty.

LEAD CASHIER/Internal Advisor

Sterling McCall Hyundai
08.2016 - 08.2017
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.

Education

High School Diploma -

Innovation Diploma Plus
New York, NY
06.2011

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Vehicle assessment
  • Attention to Detail
  • Service Estimates
  • Technical knowledge
  • Data Processing
  • Data Entry

Timeline

Service Advisor/ Warranty Administrator

Hayes Truck Group
05.2023 - 06.2025

Service Advisor

RUSSELL AND SMITH
08.2022 - 05.2023

BDC Service Representative

BETTER CAR PEOPLE
09.2021 - 06.2022

SERVICE ADVISOR

Sterling McCall Nissan
03.2021 - 08.2021

SERVICE ADVISOR

GARDEN STATE HONDA
08.2018 - 06.2020

Service Advisor

Russell and Smith Honda
09.2017 - 07.2018

LEAD CASHIER/Internal Advisor

Sterling McCall Hyundai
08.2016 - 08.2017

High School Diploma -

Innovation Diploma Plus

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