Cristina Covarrubias
Gilroy,CA
Summary
Enthusiastic Sales and Customer Service professional that offers strong administrative, relationship-building and problem-solving abilities. Driven to provide superior quality customer service. Organized and detail oriented candidate with over 8 years of experience.
Overview
9
9
years of professional experience
Work History
Learning Leader
Paul Mitchell The School San Jose
05.2023 - Current
- Participate in professional development opportunities to stay current on educational trends and enhance teaching skills.
- Serve as an advisor for extracurricular clubs, promoting student involvement in school activities outside the classroom context.
- Utilize creative teaching methods to make complex concepts more accessible for students of varying skill levels.
Front Desk Agent
Four Points By Sheraton San Jose Airport
08.2022 - Current
- Greet and assists guests while being knowledgeable in Marriott Brand standards
- Calculate billings and post charges to room accounts
Sales & Catering Administrator/Coordinator
Four Points By Sheraton San Jose Airport
12.2017 - 08.2022
- Worked closely with the banquets team and managed their schedule to ensure all shifts were properly staffed
- Built trusting relationships with customers by making personal connections and acted as initial contact in addressing any concerns
- Created Banquet Event Orders, Diagrams, Banquet Checks and processed payments and invoices
Front Desk Agent/Lead
Four Points by Sheraton San Jose Airport
07.2016 - 12.2017
- Posted charges, updated accounts and issued invoices to departing guests
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
- Assisted front desk manager with refunds and adjustments
Front Desk Agent
Four Points by Sheraton San Jose Silicon Valley
11.2015 - 07.2016
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service
Education
Cosmetology
Paul Mitchell The School
San Jose, CA04.2023
High School Diploma - undefined
Central High School
Morgan Hill, CA06.2014
Skills
- Quick learner
- Social Skills
- Bilingual
- Leadership
Timeline
Learning Leader
Paul Mitchell The School San Jose
05.2023 - Current
Front Desk Agent
Four Points By Sheraton San Jose Airport
08.2022 - Current
Sales & Catering Administrator/Coordinator
Four Points By Sheraton San Jose Airport
12.2017 - 08.2022
Front Desk Agent/Lead
Four Points by Sheraton San Jose Airport
07.2016 - 12.2017
Front Desk Agent
Four Points by Sheraton San Jose Silicon Valley
11.2015 - 07.2016
High School Diploma - undefined
Central High School
Cosmetology
Paul Mitchell The School
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