Hi, I’m
CRISTINA DIAZ AGUILAR
Barling,AR
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
years of professional experience
1
Certificate
Work History
Kohl's
Customer Service Representative and Merchandising
08.2024 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
OK Foods Inc.
Quality Assurance Technician
06.2023 - 09.2023
Job overview
- Quality testing in the slaughter facility.
- Perform testing using approved procedures
- Created records in a manner that met quality standards
- Report all important events to Lead or Quality Supervisor in a timely manner
- Responsible for any and all directives set forth by the Senior Quality Management.
- Performed thorough inspections of incoming materials and outgoing products.
Fort Smith Brewing Co.
Cook
04.2023 - 06.2023
Job overview
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate to maximize customer satisfaction and repeat business.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
Nothing Bundt Cakes
Customer Service
10.2022 - 05.2023
Job overview
- Prioritized workload according to schedule and have the orders ready.
- Evaluated frosted cakes to ensure the required standards of the company are met and notified management of any quality control issues.
- Supported the Guest Service Representative in assisting walk-in guests and answering the telephone as needed.
- Promptly greeted walk-ins and phone guests with enthusiasm and helped them determine their interests and needs.
- Maintained strong product knowledge to educate guests while processing orders efficiently and accurately.
- Immediately brought critical issues to customer service manager for resolution.
OK Foods, Inc.
Production Worker
06.2022 - 08.2022
Job overview
- Organized work to meet demanding production goals.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
Education
University Of Arkansas - Fort Smith
from General Studies
06.2025
University Overview
Three semesters of General Studies. Graduation date pending.
Northside High SchoolFort Smith, AR
High School Diploma
01.2020
Skills
- Proficient in Microsoft Office
- Customer Service
- Excellent interpersonal skills
- Mathematical skills
- Organizational skills
- Retail store support
- Adaptability
- Payment processing
- Critical thinking
- Active listening
- Professional telephone demeanor
- Product and service solutions
Certification
The Seal of Biliteracy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative and Merchandising
Kohl's
08.2024 - Current
Quality Assurance Technician
OK Foods Inc.
06.2023 - 09.2023
Cook
Fort Smith Brewing Co.
04.2023 - 06.2023
Customer Service
Nothing Bundt Cakes
10.2022 - 05.2023
Production Worker
OK Foods, Inc.
06.2022 - 08.2022
University Of Arkansas - Fort Smith
from General Studies
Northside High School
High School Diploma
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