Cristina Eggart
St. Louis
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
42
42
years of professional experience
Work History
Administrative Assistant/ Resource Coordinator
International Institute of St. Louis
3401 Arsenal Street St. Louis, MO.
05.2024 - 01.2026
- Coordinated scheduling and logistics for meetings.
- Managed filing system, entered data and completed other clerical tasks.
- Managed correspondence by drafting emails, memos, and reports to facilitate clear communication.
- Supported team members with administrative tasks, fostering a collaborative work environment.
- Utilized software tools for data entry and record-keeping, ensuring accuracy in documentation.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisting clients with housing, employment, benefits and other essential services to ensure a smooth transition and integration into the community.
- Maintaining consistent communication with clients and helped them meet their needs.
- Developed filing systems to ensure easy access to documents and enhance organizational efficiency.
Operations Coordinator
Federal Express Mexico
Mexico, City Mexico
01.1992 - 08.1994
- Coordinated logistics for operational, processes, ensuring timely execution and efficient work flow.
- Implemented process improvements that streamlined package tracking and delivery management systems.
- Maintained close communications with regional station managers for daily operations activities.
- Generated reports detailing performance metrics and progress against goal.
English as a Second Language Teacher
Colegio Irlanda
Mexico, City Mexico
06.1989 - 12.1992
- Developed engaging lesson plans tailored to diverse learning needs of students.
- Facilitated immersive language activities to enhance conversational skills and cultural understanding.
- Implemented assessment tools to evaluate student progress and adjust instructional strategies accordingly.
- Collaborated with colleagues to design curriculum enhancements that improve language acquisition outcomes.
Senior Customer Service Agent
Federal Express Mexico
Mexico, City Mexico
06.1984 - 05.1989
- Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
- Resolved complex service issues by coordinating with internal teams for effective solutions.
- Trained and mentored new agents, enhancing team performance and customer satisfaction.
- Developed process improvements that streamlined operations, reducing response times significantly.
- Collaborated with management to implement strategic policies that improved overall service quality.
Education
Bachelor of Science - Pedagogy
Universidad Iberoamericana
Mexico, City Mexico08.1987
Graduate Certificate - Teaching English To Speakers of Other Languages
Instituto Britanico
Mexico, City Mexico1987
Skills
- Customer engagement
- Detail-oriented data management
- Skilled in digital technologies
- Administrative support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Administrative Assistant/ Resource Coordinator
International Institute of St. Louis
05.2024 - 01.2026
Operations Coordinator
Federal Express Mexico
01.1992 - 08.1994
English as a Second Language Teacher
Colegio Irlanda
06.1989 - 12.1992
Senior Customer Service Agent
Federal Express Mexico
06.1984 - 05.1989
Bachelor of Science - Pedagogy
Universidad Iberoamericana
Graduate Certificate - Teaching English To Speakers of Other Languages
Instituto Britanico