Cristina Esposito
Summary
Experienced Keyholder with a strong background in retail and proven abilities as a Sales Associate. Skilled in managing daily store operations, supporting team leadership, and ensuring excellent customer service. Expertise in driving sales, building customer relationships, and achieving store performance goals. Adept at handling inventory management, visual merchandising, and maintaining high standards in a fast-paced environment. Passionate about delivering an exceptional shopping experience while contributing to the success of the team.
Overview
5
5
years of professional experience
Work History
Client Advisor
Valentino
10.2024 - 02.2025
- Managed sales operations and provided assistance as Personal Shopper and Client Advisor.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Oversaw register opening and closing procedure.
Key Holder
Fabiana Filippi
03.2022 - 10.2024
- Managed daily store operations, including opening/closing, and ensured smooth shift transitions.
- Managed daily store operations, including opening/closing, and ensured smooth shift transitions.
- Processed transactions with accuracy using the POS system and updated inventory.
- Enhanced customer relationships through personalized service and CRM tracking.
- Delivered exceptional service, resolved issues, and supported inventory and visual merchandising.
Key holder
Mario Valentino
04.2020 - 03.2022
- Managed daily store operations, including opening/closing, and ensured smooth shift transitions
- Oversaw order management, consignment, and e-commerce activities, handling online orders and returns
- Processed transactions with accuracy using the POS system and updated inventory
- Enhanced customer relationships through personalized service and CRM tracking
- Delivered exceptional service, resolved issues, and supported inventory and visual merchandising
- Delivered personalized product recommendations, enhancing the shopping experience
- Utilized CRM systems to manage customer relationships, track preferences, and foster retention
- Cultivated long-term relationships with high-end clients through tailored service
- Supported inventory management with accurate stock tracking and timely replenishments
- Handled returns and exchanges efficiently, ensuring customer satisfaction
Education
Bachelor's - Accounting
FEDERICO II UNIVERSITY
Napoli, ItalyBusiness Certificate - Personal Shopper
IAP College Personal Shopper
English Diploma -
English Center Manhattan
New York, NYReal Estate License -
Edgewater Real Estate
Miami, FLSkills
- Communication Skills
- POS System Proficiency
- CRM System
- Teamwork
- Inventory Management
- Time Management
- Cash Handling
- Product Knowledge
Languages
Italian
Native or Bilingual
English
Full Professional
Spanish
Professional Working
French
Limited Working
Timeline
Client Advisor
Valentino
10.2024 - 02.2025
Key Holder
Fabiana Filippi
03.2022 - 10.2024
Key holder
Mario Valentino
04.2020 - 03.2022
Real Estate License -
Bachelor's - Accounting
FEDERICO II UNIVERSITY
Business Certificate - Personal Shopper
IAP College Personal Shopper
English Diploma -
English Center Manhattan
Edgewater Real Estate
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