Cristina Fayerman Bueno

• Greet and welcome guests upon arrival
• Check in/out of clients: Manage admissions, assign rooms
• Ensure all guests are checked out properly and all charges are accurate
• Process payments and handle cash transactions
• Manage and close groups, such as group coordination in planned events, entries and exits
• Answer inquiries and provide information about Hotel Services, local and tourist information, and other amenities
• Respond to guest requests and complaints in a timely and professional manner
• Assist in incident management; Ensure compliance with all safety and security regulations
• Make reservations and offer help by telephone and email
• Assist with other departments as needed
• Management of the SUITE reservation system.
• Maintained reception area stock of important forms and brochures.
• Offered knowledgeable, friendly support to in-office guests.
• Kept reception area clean and organised to uphold professional office reputation.

Continued my Internship in the same hotel, where I deepened and obtained more responsibilities, in everything previously learned:

• Check in / out
• OPERA
• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Applied positive customer service approach to increase satisfaction levels.

• Check in / out of customers, manage income,
• Offer tourist information of customers, promote hotel facilities and services assist in the management of incidents, complaints and claims
• Support to other professionals of the establishment (support and coordination of other departments), management of the OPERA system.

• Course that includes knowledge and skills of: Protocol, makeup, styling, interpretation, catwalk, communication, and photographic expression
• Multi-brand parade in Santander and Logroño.

• Normal daily tasks in a big Zara Shop (Inditex Group): Order of the store and the garments, online orders, warehouse, help and serve customers…