Roni Allen Villeda
Watonga
Summary
Hardworking enrolled member of The Cheyenne & Arapaho Tribes of Oklahoma with professional customer service, multitasking, and time management abilities. Devoted to giving every customer / guest a positive and memorable 5 Star experience. Committed career seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the Tribal organizational enterprise. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Decisive hotel front desk agent equipped to handle range of daily operational needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts. Goal driven Tribal member with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
16
16
years of professional experience
Work History
Hotel Guest Services
Cheyenne & Arapaho Tribes Of Oklahoma
06.2022 - Current
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
Farm and Ranch Manager
Holsapple Farms
02.2012 - 06.2022
- Maintained ranch records and documentation.
- Adjusted production strategies to account for changing factors such as market and weather conditions.
- Budgeted equipment purchases and regular repairs.
- Drafted annual budget and monitored expenditures.
- Managed operational records, administrative needs and marketing plans to promote business and strengthen revenue streams.
Administrative Assistant
Cheyenne & Arapaho Legislative Branch
01.2008 - 12.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Established administrative work procedures to track staff's daily tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed department budgets and generated financial reports for management review.
Education
GED -
Canton Public Schools
Canton, OklahomaSkills
- Excellent communication
- Positive attitude
- Multitasking capabilities
- Sales techniques
- Team player mentality
- Problem-solving abilities
- Price Identification
- Store Merchandise Stocking
- Purchase Assistance
- Team Leadership
- Social Perception
- Bank Deposits
- Adaptability and flexibility
- Strong work ethic
- Stress tolerance
- Inventory management
- Active listening
- Conflict resolution
- Attention to detail
- Professional appearance
- Computer literacy
- Customer service orientation
Timeline
Hotel Guest Services
Cheyenne & Arapaho Tribes Of Oklahoma
06.2022 - Current
Farm and Ranch Manager
Holsapple Farms
02.2012 - 06.2022
Administrative Assistant
Cheyenne & Arapaho Legislative Branch
01.2008 - 12.2013
GED -
Canton Public Schools
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