Cristina Galeano
Orlando,FL
Summary
Results- driven operations professional with strong experience leading high-volume workflows, reducing large-scare backlogs, and coordinating cross functional stakeholders to deliver complex initiatives on time. Skilled in Lean-Agile and SAFe 6.0 principles, process optimization, risk and dependency management, and operational execution in fast paced environments. Actively transitioning into technical Program Management with a focus on scalable delivery, efficiency and continuous improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Records Coordinator
Bounds Law Group
Maitland, FL
02.2025 - 01.2026
- Promoted Collaboration, accountability, and visibility across teams
- Collaborated with attorneys, paralegals, and administrative teams as key stakeholders to deliver accurate records within defined SLAs
- Coordinated cross-functional workflows to ensure timely intake, processing, and delivery of high-volume records in alignment with business priorities.
- Reduced active case backlog by over 70% within three months by optimizing workflows, prioritizing work intake, and eliminating process bottlenecks.
Legal Assistant
Hensley Legal Group
Fishers, IN
06.2022 - 08.2023
- Supported cross-functional legal teams by coordinating case documentation, deadlines, and work priorities to ensure timely delivery of legal services
- Supported team cadence by organizing priorities similar to sprint planning cycles.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Improved turnaround time, predictability, and service quality
Optician
Dr Tavel
Fishers, IN
04.2021 - 04.2022
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Served as primary liaison between providers, patients, and insurance vendors to resolve issues and maintain service flow.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Coordinated patient workflows, scheduling, and service delivery across clinical and administrative teams to ensure efficient daily operations.
- Trained new staff on operational procedures and customer engagement techniques to enhance service quality.
Education
High School Diploma -
Lawrence North High School
Indianapolis, IN05-2015
Skills
- Document management
- Teamwork and collaboration
- Scrum methodology
- Work Planning and Prioritization
- Multitasking
- Attention to detail
- Time management
- Microsoft Excel
- Data entry
- Continuous improvement
Certification
- Certified SAFe 6 Scrum Master, Scaled Agile, Inc.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Records Coordinator
Bounds Law Group
02.2025 - 01.2026
Legal Assistant
Hensley Legal Group
06.2022 - 08.2023
Optician
Dr Tavel
04.2021 - 04.2022
High School Diploma -
Lawrence North High School