Cristina Garcia
San Diego,CA
Summary
Have a proven track record in enhancing office efficiencies and customer satisfaction at Panasonic through expert data entry and exceptional time management skills. Excelled in streamlining import/export processes, significantly increasing timely deliveries. Skilled in building professional relationships and maintaining rigorous confidentiality, demonstrating hard and soft skills critical to administrative success. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry, and office management.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Related Management
02.2005 - 05.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Receptionist
Remedy Staffing
08.2002 - 02.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Import and Export Coordinator
Matsushita/Panasonic
09.1999 - 04.2001
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
- Streamlined import and export processes by implementing effective documentation procedures.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Processed customs declarations and maintained records of customs documents.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Prepared and submitted reports on import and export activity to management.
- Provided excellent support to sales team in terms of required documentation for overseas customers, leading to higher client satisfaction levels.
- Enhanced customer satisfaction by efficiently resolving order discrepancies and delivery issues.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Built strong relationships with key stakeholders such as customs brokers, freight forwarders, and regulatory agencies for smooth import/export operations.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
Education
High School Diploma -
Southwest Senior High School
San Diego, CA06.1992
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
- File Organization
- Customer and client relations
- Filing
- Clerical Support
- Computer Proficiency
- Microsoft Excel
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Administrative Assistant
Related Management
02.2005 - 05.2008
Receptionist
Remedy Staffing
08.2002 - 02.2005
Import and Export Coordinator
Matsushita/Panasonic
09.1999 - 04.2001
High School Diploma -
Southwest Senior High School
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