Cristina Garza
Houston
Summary
Dynamic customer service professional with experience at Blain's Farm & Fleet, excelling in problem resolution and active listening. Proven ability to enhance customer satisfaction through effective communication and bilingual support. Skilled in cash handling and data entry, consistently delivering exceptional service in high-pressure environments.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Blain's Farm & Fleet
05.2024 - 12.2025
- Assisted customers with inquiries and product selection, ensuring a positive shopping experience.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Maintained knowledge of store products to provide accurate information and recommendations.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Handled high-volume inbound calls to resolve customer inquiries and issues efficiently.
Crew Member
Burger King
05.2023 - 04.2024
- Provided exceptional customer service in high-volume environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and quality standards.
- Assisted in training new crew members on menu items and operational procedures.
- Maintained cleanliness and organization of workstations, contributing to overall restaurant hygiene.
- Trained new cashiers on operational procedures and customer interaction techniques.
Education
No Degree -
James Madison High School
Online Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Blain's Farm & Fleet
05.2024 - 12.2025
Crew Member
Burger King
05.2023 - 04.2024
No Degree -
James Madison High School