Cristina Gomez
Jacksonville,FL
Summary
Dedicated administrative assistant with extensive experience in the industry, known for maintaining a professional appearance and demeanor. Proven track record of completing tasks efficiently while prioritizing quality, including preparing agendas and scheduling meetings. Recognized as a dependable team player with strong communication and organizational skills. Aiming to leverage expertise in administrative support to contribute effectively to future organizational success.
Overview
7
7
years of professional experience
Work History
Secretary
Miccosukee Fish And Wildlife Department
Miami, USA
12.2021 - Current
- Enhanced office efficiency by streamlining filing systems and organizing documents
- Facilitated communication between departments for improved collaboration and project success
- Managed executive calendars, scheduling appointments and meetings to optimize time management
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Prepared monthly and quarterly financial reports for grant programs.
- Managed and trained team members to enhance audit department performance and increase operational efficiency.
- Developed and managed grant applications, ensuring accuracy and compliance with applicable regulations.
- Coordinated strategic goals and worked to secure grants for district churches, programs and needs.
Front Desk Supervisor
Woodspring Inn & Suites
02.2019 - Current
- Kept accounts in balance and ran daily reports to verify totals
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Checked guests in out of hotel, made reservations and processed payments
- Sorted mail and other important data upon Woodspring's absence, promoting quick delivery of all messages to recipients
- Entered customer data using NiteVision software and updated information whenever patrons changed rooms
- Scheduled and assigned daily work and activities for front desk
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues to promote quick remediation
Receptionist
Caremax Medical Centers
Miami, USA
10.2021 - 12.2021
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Performed data entry into various databases as required.
Front Desk Supervisor
La Quinta Inn & Suites
03.2018 - 04.2019
- Kept accounts in balance and ran daily reports to verify totals
- Updated customer accounts with add-on room charges, including minibar use and room service bills
- Created lasting relationships with guests that built loyalty and drove hotel revenue
- Trained new staff on correct procedures, compliance requirements and performance strategies
- Performed concierge services for guests as needed
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Resolved issues in timely and professional manner with knowledgeable and friendly service
- Prepared weekly employee work schedules for 11 team members so all shifts received adequate coverage
- Sorted mail and other important data upon La Quinta's absence, promoting quick delivery of all messages to recipients
Education
High School Diploma -
Miami Dade College
Miami, FL01.2014
Some College (No Degree) - Bachelors Business Administration
Florida Technical College NUC University
Miami, FLSkills
- Check-in and check-out procedures
- Problem-solving skills
- Training and development
- Team leadership
- Decision-making abilities
- Customer-oriented
- Customer expectations management
- NiteVision software
- People-oriented
- Safety and security
- System updates
- File management
- Data entry
- Office organization
- Financial reporting
- Budget management
- Grant monitoring
- Microsoft office
Timeline
Secretary
Miccosukee Fish And Wildlife Department
12.2021 - Current
Receptionist
Caremax Medical Centers
10.2021 - 12.2021
Front Desk Supervisor
Woodspring Inn & Suites
02.2019 - Current
Front Desk Supervisor
La Quinta Inn & Suites
03.2018 - 04.2019
High School Diploma -
Miami Dade College
Some College (No Degree) - Bachelors Business Administration
Florida Technical College NUC University
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