Cristina Grinlinton
Polo,MO
Summary
At Special Needs Services of Ray County, excelled as a Lead Support Coordinator, leveraging an expertise in Microsoft Office and team leadership to enhance client outcomes and team efficiency. Used a proactive approach to project management and relationship building led to significant improvements in service delivery and client satisfaction, embodying a results-driven work ethic.
Proven history managing competing priorities in fast-paced and rapidly changing environments. Dynamic administrative professional and leader with seven years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled liaison with superior communication, computer, support and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Support Coordinator
Special Needs Services of Ray County
2017.03 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Worked with other departmental staff to answer questions and resolve problems.
- Coordinated meetings and events for internal and external groups.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
- Implemented data-driven approaches to case management by tracking key performance indicators and using the information to drive improvements in client outcomes.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Volunteer
Richmond Youth Football
2007 - 2017
- Five years as Treasurer for Richmond Youth Football
- Five Years as Vice President for Richmond Youth Football
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Worked well in team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
Education
BS - Education
Graceland University
Des Moines, IA12.2016
Skills
- Time Management
- Team Collaboration
- Data Collection
- Multitasking and Organization
- Project Management
- Documentation and Recordkeeping
- Workload Management
- Microsoft Office
Accomplishments
- Supervised team of four staff members.
Certification
- Missouri Driver's License
- First Aid Certification
- Tools of Choice, Missouri Office of Developmental Disabilities, 10/31/2022
- Missouri Abuse & Neglect, Missouri Office of Developmental Disabilities, 02/16/2022
- Methods of Communication, Relias Training Certification, 09/20/2022
- Building Relationships & Community for People with IDD, Relias Training Certification, 10/26/2022
- Group Crisis Intervention, Department of Emergency Health Services Professional & Continuing Education (PACE), 12/05/2024
- Essentials of Communication: Communication Effectiveness, Relias Training Certification, 09/20/2022
- Enhancing Communication through Listening, Relias Training Certification, 8/01/2024
- Communicating with Public Safety Officers, Relias Training Certification, 08/01/2024
- Sexual Harassment: What Employees Need to Know, Relias Training Certification, 3/11/2024
- HIPAA: Security Rule, Relias Training Certification, 03/08/2024
- Assistive Technology in IDD, Relias Training Certification, , 3/08/2024
Hobby: working with Resin
I enjoy spending my spare time and my weekends bringing out my creative side working with Resin. My husband and I hold a Facebook page for our Resin Designs that showcase our work. This is where we sell our designs that we do not give to family and friends.
Timeline
Lead Support Coordinator
Special Needs Services of Ray County
2017.03 - Current
Volunteer
Richmond Youth Football
2007 - 2017
BS - Education
Graceland University
- Missouri Driver's License
- First Aid Certification
- Tools of Choice, Missouri Office of Developmental Disabilities, 10/31/2022
- Missouri Abuse & Neglect, Missouri Office of Developmental Disabilities, 02/16/2022
- Methods of Communication, Relias Training Certification, 09/20/2022
- Building Relationships & Community for People with IDD, Relias Training Certification, 10/26/2022
- Group Crisis Intervention, Department of Emergency Health Services Professional & Continuing Education (PACE), 12/05/2024
- Essentials of Communication: Communication Effectiveness, Relias Training Certification, 09/20/2022
- Enhancing Communication through Listening, Relias Training Certification, 8/01/2024
- Communicating with Public Safety Officers, Relias Training Certification, 08/01/2024
- Sexual Harassment: What Employees Need to Know, Relias Training Certification, 3/11/2024
- HIPAA: Security Rule, Relias Training Certification, 03/08/2024
- Assistive Technology in IDD, Relias Training Certification, , 3/08/2024
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