Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ciarra Smith

Management
Katy,TX

Summary

Results-driven, dedicated professional with 4 years of experience in the Hospitality Industry. Proven track record of exceeding aggressive performance metrics within highly visible hotels. Talented at delivering exceptional guest experiences through excellent communication skills, thorough preparation, and an eye for the details that others overlook.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Aimbridge Hospitality Food and Beverage Supervisor

05.2018 - Current
  • Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
  • Complete scheduled inventories and stock and requisition necessary supplies.
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to concerns of other employees.
  • Perform technical support for Micros POS.

Assistant Manager

Shell Shack Houston
08.2017 - 07.2019
  • Responsible for interviewing, hiring, scheduling, and managing all 52 restaurant staff members.
  • Maintained relationships and managed expenses with reputable food vendors.
  • Designed, developed and executed food menus, training manuals, and drinks menus.
  • Helped open their first franchise location in Houston, Texas.

Comcast

Technical Support Representive
09.2014 - 05.2018
  • Interacts with small and medium business customers via telephone or email to assist with billing issues.
  • Experienced working with sense of urgency and responsibility to resolve customer issues on the first call.
  • Build awareness and explain billing cycles, processes, and prorates effectively.
  • Navigates through variety of software applications.

Assistant Property Manager

L & L Managment
10.2012 - 06.2014
  • Processes rent payments and condominium dues.
  • Inquiries about late payments and assists in handling any eviction issues.
  • Interviews new prospective tenants and gives tours of property.
  • Processes applications, conducts credit checks and calls references.

Administrative Assistant

New World Builders, LLC
03.2010 - 08.2013
  • Answer and direct phone calls.
  • Organize and schedule appointments.
  • Plan meetings and take detailed notes.
  • Write and distribute email, correspondence memos, letters, faxes and forms.

Education

Bachelor of Science - Criminal Justice, Sociology

University of Houston - Downtown
Houston, TX

Associate of Arts -

Houston Community College
Houston, TX

High School Diploma -

Kempner High School
Sugar Land, TX

Skills

  • Point of Sale (POS) system operation
  • Highly responsible and reliable
  • Works well under pressure
  • ServSafe Food Handlers card
  • Trained in liquor, wine, and food service
  • In-depth food and wine knowledge
  • High-volume dining
  • Upbeat, outgoing, and positive
  • Food safety understanding
  • Team player

Certification

Google Project Management

Timeline

Aimbridge Hospitality Food and Beverage Supervisor

05.2018 - Current

Assistant Manager

Shell Shack Houston
08.2017 - 07.2019

Comcast

Technical Support Representive
09.2014 - 05.2018

Assistant Property Manager

L & L Managment
10.2012 - 06.2014

Administrative Assistant

New World Builders, LLC
03.2010 - 08.2013

Bachelor of Science - Criminal Justice, Sociology

University of Houston - Downtown

Associate of Arts -

Houston Community College

High School Diploma -

Kempner High School

Similar Profiles

CREATE PROFILE
Ciarra SmithManagement