CRISTINA HERNANDEZ
Bronx
Summary
Recognized for exemplary leadership, enhancing team morale, and consistently delivering exceptional customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Barista
Light & Sweet Café
12.2024 - Current
- Lead daily operations including training new baristas, managing inventory, and maintaining cleanliness standards. Handled POS transactions, rewards programs, and customer service with efficiency and accuracy. Supported management in team coordination and workflow during peak hours. Built loyal customer relationships through friendly and consistent service.
Driver Technician
VEO Ride LLC
06.2022 - 11.2024
- Managed route operations to maintain service efficiency for electric scooters across assigned areas. Assisted customers and provided on-site support to ensure satisfaction and safety. Performed vehicle inspections, organized inventory, and tracked reports using mobile apps and Slack.
Crew Member
Dunkin’ Donuts
11.2020 - 06.2022
- Operated POS system, processed orders, and managed cash handling and safe drops. Delivered friendly, accurate, and fast service while maintaining a clean, organized work environment. Supported shift leads by training new hires and ensuring food safety standards were followed.
File Clerk
Law Offices of Steven Cohen
09.2019 - 09.2020
- Organized and maintained confidential legal files, mail, and records. Supported office staff with administrative tasks and client assistance.
Team Member
Target
11.2018 - 09.2019
- Assisted customers on the sales floor and ensured efficient checkout operations. Supported team members with restocking, order pickup, and store upkeep.
Floor Manager
McDonald’s
07.2017 - 10.2018
- Supervised team operations, assigned registers, and ensured accurate cash handling. Trained new employees on procedures, safety, and service standards. Monitored workflow to maintain speed, accuracy, and customer satisfaction. Managed opening and closing duties, safe counts, and store cleanliness.
Education
Medical Billing -
U.S. Career Institute
01.2025
High School Diploma -
Renaissance High School for Musical Theater & Technology
The Bronx, NY01.2017
Skills
- Achieved team cohesion through effective leadership and impactful staff training
- Elevated customer satisfaction by delivering exceptional service and robust sales support
- Maximized efficiency in POS system operations and ensured accurate cash handling
- Improved inventory control and optimized stock management processes
- Successfully executed store opening and closing protocols while managing key holding responsibilities
- Enhanced productivity through strategic organization and time management techniques
Certification
Medical billing certificate
Timeline
Lead Barista
Light & Sweet Café
12.2024 - Current
Driver Technician
VEO Ride LLC
06.2022 - 11.2024
Crew Member
Dunkin’ Donuts
11.2020 - 06.2022
File Clerk
Law Offices of Steven Cohen
09.2019 - 09.2020
Team Member
Target
11.2018 - 09.2019
Floor Manager
McDonald’s
07.2017 - 10.2018
Medical Billing -
U.S. Career Institute
High School Diploma -
Renaissance High School for Musical Theater & Technology