Cristina Hilker
McCook,NE
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Well-organized and hard working with adaptability and responsiveness for changing demands. Employs flexibility approach to resolving daily issues.
Successful juggling of multiple tasks and projects simultaneously in both team work and individual work.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Client Experience Team Lead
Berry Law Firm
Lincoln, Nebraska
04.2024 - Current
- Leading team in managing case workflows and client communications.
- Facilitating training sessions for new staff on VA procedures.
- Resolving client inquiries and concerns promptly to maintain satisfaction.
- Providing leadership and guidance to team members, ensuring that tasks are completed on time and to a high standard.
- Assisting in training new staff in relevant processes and procedures.
- Resolve escalated client complaints or queries promptly and efficiently.
- Monitor team progress and enforced deadlines.
- Identify opportunities for process improvements, implementing changes when required.
- Providing feedback and identifying areas of improvement with staff.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Case Manager
Berry Law Firm & Bell Legal Group Via ASI
Lincoln, NE
08.2022 - 04.2024
- Handle confidential information related to cases for the Camp Lejeune Water Contamination Lawsuit.
- Conduct initial intake to obtain client's Personally Identifiable Information including medical diagnoses.
- Answer incoming calls, make outgoing calls- respond to client inquiries about the status of their claim.
- Update client accounts with their Personally Identifiable Information.
- Work daily within Case Management Software such as Filevine and Lead Docket.
- Provide guidance, training, coaching and mentoring to other case managers.
Restorative Aide
Hillcrest Nursing Home
McCook, NE
03.2015 - 07.2022
- Organized games and other activities to engage residents and offer mental stimulation.
- Administered simple range of motion exercises.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Documented information in resident charts daily and weekly updates. Communicated status updates to interdisciplinary care team.
- Safeguarded resident privacy with strict adherence to HIPAA protocols.
Education
Medication Aide -
McCook Community College
McCook, NE05.2016
Associate of Arts - Journalism, Advertising
Northeastern Junior College
Sterling, CO05.2011
Diploma - Office Technology
Mid Plains Community College
North Platte, NE05.2007
Skills
- HIPAA requirements
- Progress reports
- Heavy caseloads
- Medical terminology knowledge
- Calm and level-headed under duress
- Documentation procedures
- Quick problem solver
- Microsoft Excel
- Filevine
- Lead Docket
- VineSign
- Client communication
- Complaint resolution
- Team leadership and supervision
- Performance monitoring
- Mentoring, coaching, and training
- Team motivation
Certification
Excel Power Tools for Data Analysis
Coursera
Work Smarter with Microsoft Excel
Coursera
Nursing Support: Medication Aide- 40 Hour
Mid-Plains Community College
McCook Campus
Timeline
Client Experience Team Lead
Berry Law Firm
04.2024 - Current
Case Manager
Berry Law Firm & Bell Legal Group Via ASI
08.2022 - 04.2024
Restorative Aide
Hillcrest Nursing Home
03.2015 - 07.2022
Diploma - Office Technology
Mid Plains Community College
Associate of Arts - Journalism, Advertising
Northeastern Junior College
Medication Aide -
McCook Community College