Accomplished Client Experience Team Lead at Exela Technologies, adept in conflict resolution and attention to detail, significantly enhanced operational efficiencies. Expert in coaching and mentoring, consistently achieving targets and advancing customer focus. Leveraged skills in logistics and HR to drive team performance and exceed employer expectations.
*Responsible for checking and responding to emails
*Opening and closing investigations for the employees
*Coaching, counseling, disciplining and terminating when appropriate
*Document crucial conversations
*Accompanied and signed write ups when they were given to team members by group leader
*Send out shift recap basically documenting all write ups and termination for the shift and send to all my counterparts