LaQuita Palmer
Owasso,OK
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
25
years of professional experience
Work History
Client Experience Team Lead
Exela/Oral Roberts University
09.2023 - Current
- Lead the customer service team in providing transparent communication and information
- Schedule, assign, and review work routines, provide employee training, and participate in staff selection
- Handle bulk mailing requests, incoming and outgoing mail, and packages.
Workplace Ambassador
Cisco Systems Inc.
11.2021 - 08.2023
- Managed daily office functionality including ordering supplies, mailing, shipping, and office cleanliness
- Greeted guests, employees, vendors, and clients while ensuring a positive experience
- Provided support for telepresence and conference rooms, as well as equipment functionality.
IT Customer Service Representative
DXC Technology
05.2019 - 03.2021
- Provided technical support for hardware and software products, including desktops, laptops, and printers
- Utilized documented processes to assist customers with technical issues and created/update trouble tickets
- Supported MS Windows Operating systems, email clients, internet browsers, domain servers, and reset passwords.
Education
Studied Political Science -
University of Tulsa
AA Degree -
Tulsa Community College
01.2014
Skills
- Customer Service
- Office Support Administration
- Team Management
- Data Entry
- Technical Support
- Communication
- Problem-Solving
- Analytical Thinking
- Staff Education and Training
- Teamwork and Collaboration
- Leading Team Meetings
- Organization
- Detail-Oriented
- Invoice Verification
- People Management
- Marketing knowledge
- Quality Control
Additional Information
Self-Motivation/Management, Efficient Multi-Tasking, Works Well Independently or as a Team Member, Effective Communication Skills, Creative Problem Solving, Familiar with Avaya Phone Systems, Proficient in FDCPA and Skip-Tracing
Timeline
Client Experience Team Lead
Exela/Oral Roberts University
09.2023 - Current
Workplace Ambassador
Cisco Systems Inc.
11.2021 - 08.2023
IT Customer Service Representative
DXC Technology
05.2019 - 03.2021
Studied Political Science -
University of Tulsa
AA Degree -
Tulsa Community College