Cristina Holt
South Bend,IN
Summary
Proven problem-solver and critical thinker, adept at managing high-stress situations and resolving customer disputes to increase loyalty at Tire Rack.com. Skilled in data entry and fostering positive customer service cultures, I've driven productivity and quality improvements, achieving high customer satisfaction rates. My collaborative approach and active listening ensure timely project delivery and continuous improvement.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Tire Rack.com
South Bend, IN
08.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Auditor Clerk
Elkhart County Auditor Office
Goshen, IN
05.2020 - 08.2021
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Office/Production Manager
Stainless Steel Kitchens
Granger, IN
08.2013 - 03.2020
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
Education
Associate of Science - Business Management
Brown Mackie College
South Bend, IN10-2013
Skills
- Active listening
- Critical thinking
- Problem resolution
- Data entry
Timeline
Customer Service Representative
Tire Rack.com
08.2021 - Current
Auditor Clerk
Elkhart County Auditor Office
05.2020 - 08.2021
Office/Production Manager
Stainless Steel Kitchens
08.2013 - 03.2020
Associate of Science - Business Management
Brown Mackie College