CRISTINA JACKSON
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inside Auto NG Consultant I
National General Insurance Company
Winston-Salem
09.2022 - 03.2026
- Handle high-volume inbound and outbound customer calls while maintaining professionalism and service standards.
- Conduct account and claim research to support claim resolution and coverage verification.
- Collaborate with bodily injury, subrogation, total loss, appraisal, and underwriting departments to resolve claims efficiently.
- Maintain accurate claim documentation and update internal systems throughout the claims process.
- Prioritize multiple assignments and follow-ups in a fast-paced environment.
- Collaborated with cross-functional teams to streamline project workflows and communications.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Organized client meetings to provide project updates.
External Claims Task Assistant
CNC Catastrophe
Mobile
02.2022 - 05.2022
- Managed inbound and outbound auto claim calls during catastrophe events.
- Reviewed claim coverage and obtained statements from insureds and claimants to establish liability.
- Evaluated investigative findings to determine liability exposure and claim handling direction.
- Referred applicable claims to subrogation and processed claim payments according to procedures.
- Maintained accurate claim files and supporting documentation.
- Communicated effectively with customers and internal associates through multiple channels.
- Collaborated with team members to streamline claims processing.
- Prepared regular updates on open cases for senior leadership review.
- Participated in training sessions to stay abreast of changes in policy or procedure.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
Social Service Caseworker
Mobile County Department of Human Resources
Mobile
09.2019 - 10.2021
- Assessed client needs through detailed interviews and evaluations.
- Developed comprehensive service plans tailored to individual client situations.
- Coordinated with community resources to facilitate client access to services.
- Conducted home visits to monitor client progress and provide support.
- Maintained accurate case records in compliance with departmental standards.
- Provided crisis intervention and support during critical situations for clients.
- Provided referrals to appropriate resources within the community or state systems.
- Advised family members on available options when dealing with challenging situations involving their loved ones.
- Evaluated potential placements for children who are unable to remain at home due to abuse or neglect.
- Created reports on client progress for use in court proceedings or other legal matters.
- Monitored client compliance with treatment plans and court orders.
- Served as a liaison between various government agencies and families in need of assistance.
- Facilitated group meetings with clients to discuss topics such as budgeting, parenting skills, job search techniques and stress management.
- Developed, maintained and monitored case records according to agency policies and procedures.
- Attended meetings with other professionals such as attorneys, probation officers, psychologists and psychiatrists regarding client cases.
- Actively participated in team meetings dedicated to discussing best practices for working with vulnerable populations.
Assessment Assistant
AltaPointe Health
Mobile
05.2017 - 08.2019
- Assisted with administrative and workflow support duties within the clinic.
- Coordinated patient appointments and managed scheduling for healthcare professionals.
- Assisted in maintaining accurate patient records and documentation systems.
- Communicated effectively with patients, families, and staff to ensure service continuity.
- Greeted visitors, clients and guests in a professional manner.
- Entered data into databases accurately and efficiently.
- Developed positive relationships with internal customers through effective communication techniques.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Archived confidential material using established procedures.
- Handled confidential information with discretion and integrity.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Coordinated support to facilitate general office operations.
- Offered reception coverage to relieve staff during absences or breaks.
Education
Advanced Diploma -
Leroy High School
Leroy, ALBachelor of Arts - Criminal Justice
University of South Alabama
Mobile, AlabamaSkills
- Documentation & Records Management
- Microsoft Suite
- Multitasking & Time Management
- Account Research & Problem Solving
- Regulatory & Policy Compliance
- Data Entry
- Workflow optimization
- Effective communication
- Team collaboration
- Attention to detail
- Professionalism
Certification
- Alabama Property & Casualty, Workers’ Compensation and Crop License
- State of Alabama Notary Public
Timeline
Inside Auto NG Consultant I
National General Insurance Company
09.2022 - 03.2026
External Claims Task Assistant
CNC Catastrophe
02.2022 - 05.2022
Social Service Caseworker
Mobile County Department of Human Resources
09.2019 - 10.2021
Assessment Assistant
AltaPointe Health
05.2017 - 08.2019
Advanced Diploma -
Leroy High School
Bachelor of Arts - Criminal Justice
University of South Alabama