Michael Powell

Began handling Virginia based injury claims. Went onto handling multiple states including MI, PA, NJ, NY and all of the New England States. Reviewed and settled both 3rd part bodily injury and 1st party UM/UIM claims. Conducted comprehensive interviews claimants to gather facts and information. Determine liability, explain facts behind decisions. Review medical files to assess severity of injuries and amount of treatment. Negotiate settlements with attorneys for positive outcomes. Reviewed and analyzed suspicious and potentially fraudulent insurance claims. Collaborated with special investigation units and industry anti-fraud organizations to resolve claims. .

• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Determine liability, explain facts behind decisions.
• Review medical files to assess severity of injuries and amount of treatment.
• Negotiate settlements with attorneys for positive outcomes.
• Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
• Collaborated with special investigation units and industry anti-fraud organizations to resolve claims.
• Partnered with legal counsel on mediation and arbitration cases.
• Handled vehicle damage, liability and NY PIP arbitration cases.

• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Determine liability, explain facts behind decisions.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.

• Examined claims forms and other records to determine insurance coverage.
• Eliminated claimant, premium and provider fraud.
• Answered customer questions regarding deductibles.
• Answered questions posed by insured and attorneys.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Reviewed new files to determine current status of injury claim and to develop plan of action.
• Compared data from surveillance footage to data on medical reports.

• Interviewed claimants and witnesses to gather factual information.
• Examined photographs and statements.
• Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
• Handled complaints and grievances using negotiating and problem-solving skills.

• Synthesized data into comprehensive weekly written reports for management.
• Listened to examiners calls and gave feed back and guidance for better call handling.

• Processed and recorded new claims.
• Generated, posted and attached information to claim files.
• Secured verbal statements to determine liability.
• Set up vehicle inspections and rentals for customers.
• Answered customer questions and provided excellent service.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Rotated merchandise and displays to feature new products and promotions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Attained expert level of product knowledge, becoming go-to person for major sales.
• Technician for sold products.