Cristina Jimenez
Bloomington,CA
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 6 years of experience working in busy environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Caregiver
Rangel
05.2023 - Current
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
Linehaul Representative
FedEx Ground
10.2023 - 08.2024
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a positive attitude during challenging interactions with upset or dissatisfied customers, successfully de-escalating situations and finding appropriate solutions
- Utilized active listening skills to understand customer needs and concerns before providing tailored solutions or recommendations
- Improved overall team morale by organizing team-building activities and fostering a positive work environment
- Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
Quality Assurance
FedEx Ground
04.2022 - 10.2023
- Under the direction of hub management, the QA Clerk is responsible for ensuring quality handling of all packages within their hub, in accordance with company policies and procedures.
- Repack damaged packages and complete damaged package
- Process over label packages and over goods and customer returns; perform general problem solving
- Process parcel returns packages.
- Investigate damaged packages for missing content and file package damage report
- Segregate packages for movement within the hub or to other carriers
- Liaison between operation and customers to ensure shipment integrity and enhance customer service
- Ensure compliance with all safety and work rules and regulations. Ensure the maintenance of all housekeeping standards
- Performs other duties as assigned
Package Handler
FedEx Ground
09.2021 - 04.2022
- Sorting packaging and routing them correctly.
- Loading packages into the FedEx vehicles.
- Ensuring to handle packages safely at all times.
- Scanning packages to make sure they are tracked correctly.
- Working with management to resolve any safety-related issues.
- Worked as team to succeed our production rate
Education
Certificate - Medical Assisting And Administrative
Regional occupation center
Whittier, CA08.2010
Certificate - GED
Sierra Adult school
Whittier, CA08.2008
Skills
- Leadership
- Customer service
- Management skills
- Time management
- Food Safety
- Active listening
- Quality Assurance
- Bilingual
- Transceivers
- Childcare
- Interpersonal skills
- Quality Control
- Microsoft Word
- Manufacturing
- Basic Computer skills
- Communication skills
- Phone etiquette
Certification
CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Linehaul Representative
FedEx Ground
10.2023 - 08.2024
Caregiver
Rangel
05.2023 - Current
Quality Assurance
FedEx Ground
04.2022 - 10.2023
Package Handler
FedEx Ground
09.2021 - 04.2022
Certificate - Medical Assisting And Administrative
Regional occupation center
Certificate - GED
Sierra Adult school