Cristina Leuellen
Erie,PA
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
6
6
years of professional experience
Work History
Team Lead
Mr Rogers Windows And Doors
06.2020 - 06.2023
- Trained and mentored team members, resulting in improved appointment setting and increased customer satisfaction.
- Demonstrated exceptional rapport-building skills, resulting in multiple accolades, including Canvasser of the Month and consistent bonus earnings.
- Led a high-performing team of canvassers, driving daily operations and maintaining a focus on customer service excellence.
Waitress
Sunrise Pizzeria
01.2020 - 03.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink and food orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Sandwich Artist
SUBWAY®Restaurants
11.2018 - 12.2019
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Executed closing procedures, including equipment cleaning and financial reconciliation
- Trained team members to prepare sandwiches and other items according to instructions.
Morning Shift Worker
Burger King
08.2017 - 11.2018
- Successfully managed morning operations, including food preparation, cooking, and order fulfillment.
- Demonstrated efficiency and attention to detail during high-pressure situations.
Education
No Degree - Psychology
Orange County Community College
Middletown, NYHigh School Diploma -
Newburgh Free Academy
Newburgh, NY06.2017
Skills
- Customer Service
- Communication
- Time Management
- Teamwork
- Leadership
- Problem Solving
- Organization
- Sales
- Negotiation
Accomplishments
- Achieved Canvasser of the Month award by completing most amount of demo-ed appointments with accuracy and efficiency.
- was promoted to team lead after a year and a half of being an above average Canvasser.
Timeline
Team Lead
Mr Rogers Windows And Doors
06.2020 - 06.2023
Waitress
Sunrise Pizzeria
01.2020 - 03.2020
Sandwich Artist
SUBWAY®Restaurants
11.2018 - 12.2019
Morning Shift Worker
Burger King
08.2017 - 11.2018
No Degree - Psychology
Orange County Community College
High School Diploma -
Newburgh Free Academy
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