Cristina Lewis
Normal,IL
Summary
Bilingual Customer Service Professional with 10+ years of experience delivering exceptional service and achieving top sales results. Fluent in Spanish and proficient in ASL.
Overview
13
13
years of professional experience
Work History
Claims Adjuster, Automobile and Casualty
State Farm Insurance Inc
10.2024 - Current
- Evaluated automobile and casualty claims to determine coverage and liability.
- Conducted thorough investigations using interviews, site visits, and expert consultations.
- Collaborated with legal teams to resolve complex claim disputes effectively.
- Reviewed policy documents to ensure compliance with regulations and company standards.
- Reduced claim processing time by streamlining documentation and communication procedures.
- Maintained comprehensive records of all claims handled, ensuring easy reference for future needs.
- Improved interdepartmental coordination by establishing clear communication channels and protocols.
- Provided exceptional customer service during the claims process, addressing concerns promptly and empathetically.
- Assisted clients throughout the entire claim process from initial report to final settlement or closure.
- Coordinated with repair facilities for vehicle inspections, expediting claim resolutions.
- Examined claims forms and other records to determine insurance coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Identified suspicious losses and contacted manager for investigative assistance.
Customer Service
Fedex Office, Bloomington IL
02.2020 - Current
- Boost sales and customer satisfaction by upselling print upgrades and retail items.
- Handle complex orders with precision, ensuring accurate pricing and minimal errors.
- Prepare shipments efficiently, ensuring items were secure and correctly labeled.
- Deliver exceptional customer service, resolving issues promptly to foster repeat business.
- Organize, clean, and restock retail supplies to maintain a well-presented store.
Sales/Customer Service Representative
Sam’s Club, Normal IL
01.2014 - 12.2019
- Streamlined customer checkouts to optimize transaction speed and improve satisfaction.
- Promoted store card sign-ups, increasing membership levels and sales revenue.
Sales/Customer Service Representative
Kohl’s, Bloomington IL
01.2013 - 12.2019
- Increased store revenue through promotion of store credit cards with a notable sign-up rate.
- Boosted checkout speed and customer satisfaction by processing transactions efficiently.
Education
Heartland Community College
Normal, IL05.2025
Skills
- Excellent customer service
- Customer service advocacy
- Pega customer service
- Customer service delivery
Languages
English
Native or Bilingual
Spanish
Full Professional
Accomplishments
Received two certificates recognizing me as the top district sales representative for two companies.
Licenses
Florida Department of Financial Services: Insurance Adjuster
Timeline
Claims Adjuster, Automobile and Casualty
State Farm Insurance Inc
10.2024 - Current
Customer Service
Fedex Office, Bloomington IL
02.2020 - Current
Sales/Customer Service Representative
Sam’s Club, Normal IL
01.2014 - 12.2019
Sales/Customer Service Representative
Kohl’s, Bloomington IL
01.2013 - 12.2019
Heartland Community College