CRISTINA LLERENA
ORLANDO,FL
Summary
The goal as someone who has gained experience in the workforce through job application, team collaboration, and adaptability in different aspects is to obtain a position in a respected organization that will allow me to utilize my skills gained through my education and other corporate positions to build a long-term career in the industry.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Event Sales Representative
Bowlero Corp.
Remote
01.2024 - Current
- Built long-term relationships with key decision-makers across various industries, expanding referral networks and generating additional sales opportunities.
- Secured new business leads through targeted outreach and diligent followup.
- Boosted client satisfaction by providing personalized event recommendations tailored to their unique needs.
- Actively sought feedback from past clients to identify areas where service enhancements could be made, resulting in improved levels of repeat business.
- Monitored sales performance metrics, identifying areas for improvement and implementing necessary adjustments for continued success.
Bartender
Loews Hotels/Universal Orlando Resort
Orlando, FL
06.2022 - 02.2024
- Full bar service/knowledge at Universal Resort pool/lobby bar.
- Provide knowledge regarding resort as well as theme parks.
- Friendly and upbeat interactions with resort guests.
- In charge of handling personal bank from beginning to end of shift.
- Complete daily reports regarding tips/sales.
- Served high customer volumes during special events, nights, and weekends especially during holidays and major events like Halloween Horror Nights.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Offered flexibility and adaptability to work in different Universal/City Walk bars based on companies needs on day to day basis.
Bartender/Server
Ford's Garage
Orlando, FL
10.2021 - 06.2022
- Provided friendly customer service with all interactions
- Executed full liquor bar and learned an extensive list of craft cocktails
- Completed restaurant bar opening and closing tasks
- Executed proper handling and safety procedures.
Bartender/Server
Coopers Hawk Winery & Restaurants
Orlando, FL
04.2021 - 12.2021
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Vacation Planner/Groups Vacation Specialist
Royal Caribbean Group
Miramar, FL
09.2017 - 09.2021
- Accountable for monthly revenue goals.
- Effectively communicate with the leaders of the group.
- Accountable for strategic departmental metrics.
- Provided sales quotes and correctly created accurate reservations.
- Serviced new and existing reservations for guests.
- Excelled in a high-volume, fast-paced environment.
Teacher
Franklin Academy Charter School
Pembroke Pines, FL
08.2016 - 08.2017
- Created/implemented daily lesson plans
- Taught in all specific subject areas
- Participated in team building/professional development courses
- Communicated in meetings with students and parents
- Conducted small group and individual classroom activities
- Provided differentiated instruction.
Bartender/Server
Jersey's Wings & Raw Bar
Pembroke Pines, FL
01.2013 - 06.2016
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Handled major sporting events during extreme high volume times (Superbowl, etc).
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Science - Elementary Education
Florida International University
Miami, FL06.2016
Skills
- Effective Time Management
- Leadership Skills
- Ability to Multitask
- Microsoft Office
- Ability to Work in a Team
- Excellent Customer Service Skills
- Social Media Practices
- Liquor/Bar Knowledge
- Alcohol/Food Safety
- Revenue Quotas
- New Hire Training
- Ordering bar supplies
Certification
Royal Caribbean - Pathways to Success Career Mentorship Program, Miramar
May 2019 — November 2019
• Job Shadowing (Groups Sales Coach,Trainer, International Event Coordinator)
• Public Speaking
• Goal Setting
• Time Management
• Leadership Styles
Internships
Student Teacher at Silver Lakes Elementary, Pembroke Pines
January 2016 — May 2016
Languages
English
Native or Bilingual
Spanish
Professional Working
References
- Available Upon Request
Timeline
Event Sales Representative
Bowlero Corp.
01.2024 - Current
Bartender
Loews Hotels/Universal Orlando Resort
06.2022 - 02.2024
Bartender/Server
Ford's Garage
10.2021 - 06.2022
Bartender/Server
Coopers Hawk Winery & Restaurants
04.2021 - 12.2021
Vacation Planner/Groups Vacation Specialist
Royal Caribbean Group
09.2017 - 09.2021
Teacher
Franklin Academy Charter School
08.2016 - 08.2017
Bartender/Server
Jersey's Wings & Raw Bar
01.2013 - 06.2016
Bachelor of Science - Elementary Education
Florida International University