Cristina L. Mason
Clermont,FL
Summary
Dynamic Catering Services Specialist with a track record of driving sales growth from $550,000 to over $1,000,000 annually. Proven success in developing strong customer relationships and expanding catering teams, fostering employee development and compliance with operational standards.
Overview
25
25
years of professional experience
Work History
Catering Services Specialist
MISSION BBQ
01.2023 - Current
- Increased sales from $550,000 to over $1,000,000 annually through targeted strategies and customer engagement.
- Built and maintained strong, long-term customer relationships by providing personalized service and creating positive catering experiences that encouraged customer loyalty.
- Expanded catering team from 5 to over 20, facilitating promotions of 2 team members to management roles at other locations.
- Acted as a catering expert and developed and planned events.
- Streamlined staffing levels via open dialogue and implemented development and retention best practices.
- Created, trained and managed all teammates to maintain high service quality standards consistent with Brand demands.
- Ensured compliance with operational standards, company policies, and all relevant laws and ordinances.
- Ensured all operational basics and standards were adhered to with total commitment and passion through providing direction and guidance to employees.
- Addressed guest comments and complaints promptly to enhance customer satisfaction.
Community Relations Manager
Outback Steakhouse
07.2013 - 01.2023
- Created and led community and market related opportunities generating over $45,000 in new sales.
- Streamlined staffing levels through open dialogue, development, and retention best practices, enhancing team cohesion.
- Manage all employees to maintain high employment quality standards consistent with Brand demands.
- Ensured compliance with operational standards, company policies, and laws, mitigating risks and maintaining brand integrity.
- Ensured all operational basics and standards were adhered to with total commitment and passion through providing direction and guidance to employees.
- Addressed guest comments and complaints, improving customer satisfaction and loyalty.
Teacher
Imagine South Lake Charter
08.2018 - 01.2024
- Created daily and weekly lesson plans to facilitate differentiated learning for all students.
- Observed and evaluated student learning gains, adjusting instructional strategies to enhance understanding.
- Established and maintained open dialogues with parents to support student performance and engagement.
- Managed confidential student grades and behavior records in a secure database.
- Create, manage, and enforce classroom/school rules and policies.
Substitute Teacher (Long Term)
Imagine South Lake Charter
10.2010 - Current
- Developed daily and weekly lesson plans to support diverse learning needs in the classroom.
- Observed and evaluated student learning gains, adjusting instructional strategies to enhance engagement and understanding.
- Established and maintained open dialogues with parents regarding student performance and progress.
- Create, manage, and enforce classroom/school rules and policies.
- Maintain confidential grade and behavior information and database for the classroom.
Customer Service
Bed Bath and Beyond
02.2011 - 08.2012
- Met customers' expectations by delivering exceptional service.
- Executed cashier operations during peak hours, ensuring prompt service.
- Coordinated training for employees, enhancing team skills through ongoing assessments.
Parent Teacher Organization
Imagine South Lake Charter
08.2009 - Current
- Led team to plan, staff, and execute school events, overseeing budgets, contracts with vendors, and volunteer schedules to ensure compliance with regulations.
- Led the team to stock, staff, and prepare for multiple school events, ensuring adherence to budget requirements and effective inventory tracking.
- Coordinated with the team to ensure PTO compliance with state laws, safeguarding organizational integrity.
- Collaborated with team to rewrite PTO bylaws, ensuring clarity and alignment with organizational goals.
- Co-led team of middle school students in Warrior Shop, managing inventory and cash flow while providing scheduling to foster life skills for future employment.
- Partnered with teachers to improve classroom organization and enhance educational experiences through development of filing systems and planning of classroom parties.
- Created new budget tracking spreadsheets to facilitate financial management and oversight.
Director
Clermont Childrens Academy
05.2007 - 07.2009
- Researched and secured County, State, and National funding programs, enhancing gross income through participation in initiatives like Early Learning Coalition of Lake County and USDA Food Program.
- Managed fiscal operations, overseeing cash flow, scheduling, budget creation and maintenance, payroll, enrollment, accounts receivable, accounts payable, and supply management.
- Developed job descriptions, recruited and supervised staff, providing training, setting performance goals, scheduling, conducting evaluations, and maintaining employee files.
- Legal and Licensing Compliance including all applicable County, State, National, and GAACS laws, rules, regulations and/or policies, and best practices.
- Edited and coauthored the parent handbook and employee handbook to comply with company, County, State, and National policies, laws, and best practices.
- Developed Behavior Action Plans for children with special needs in the classroom; developed and maintained lesson plans for all class levels.
- Maintained facility including all equipment, HVAC equipment, security system, transportation, furniture, building, playground, classrooms, and parking lot.
- Created fire, storm, and emergency evacuation plans and conducted monthly drills and inspections.
Licensed Real Estate Sales Associate
Weichert Realtors, Inc. and Independent Realty Associates
08.2005 - 03.2009
- Designed listing presentations that effectively showcased properties to prospective customers.
- Developed marketing strategies that expanded and maintained the client database.
- Managed contracts and budgets for marketing team, ensuring alignment with project goals.
- Responded to incoming calls and inquiries from potential customers.
Legal Administrative Assistant
Fairfield Resorts, Inc.
03.2003 - 03.2004
- Compose and type all correspondence including legal briefs and file court cases.
- Provided administrative and clerical support to directors, vice presidents, and department members to ensure efficient operations.
- Developed administrative procedures and organized daily tasks to enhance workflow.
- Maintain confidentiality; established priorities and met all required deadlines.
- Coordinated travel arrangements for executives, ensuring timely and cost-effective logistics.
Facilities Manager
Fairfield Resorts, Inc.
09.2001 - 03.2003
- Oversee daily ongoing operation of Executive office with headcount of 750+ employees including security issues, facility requests, internal moves, furniture reconfiguration, and vacancy tracking.
- Coordinated relocation of 300 executive office staff, ensuring minimal disruption to operations.
- Negotiate and maintain contracts with National Vendors including UPS and DANKA.
- Reduced supply and shipping costs through effective contract negotiation and management.
- Streamlined business equipment ordering process for the entire company.
- Evaluate and manage facility personnel.
- Implemented new safety procedures for Executive Office, training personnel in CPR and first aid.
- Troubleshoot special projects including closing of off site locations and corporate office, vendor issues and account audits.
- Created budget tracking system for ongoing projects, enhancing financial oversight for Director of Business Development.
Education
Masters of Curriculum and Instruction -
Grand Canyon University
01-2021
Bachelor of Science - Sociology
Saint Leo University
01-2018
Skills
- Microsoft Office Suite, General Ledger, Reservations Software, Event coordination, Quickbooks, POSi, UltiPRO, Hotschedules, BBI University
- Catering sales strategies
- Reservations Software
- POSi
- UltiPRO
- Hotschedules
- Team building
- Staff training
- Conflict resolution
- Effective communication
- Relationship building
- Time management
- Problem solving
- Project coordination
- Catering management software
Timeline
Catering Services Specialist
MISSION BBQ
01.2023 - Current
Teacher
Imagine South Lake Charter
08.2018 - 01.2024
Community Relations Manager
Outback Steakhouse
07.2013 - 01.2023
Customer Service
Bed Bath and Beyond
02.2011 - 08.2012
Substitute Teacher (Long Term)
Imagine South Lake Charter
10.2010 - Current
Parent Teacher Organization
Imagine South Lake Charter
08.2009 - Current
Director
Clermont Childrens Academy
05.2007 - 07.2009
Licensed Real Estate Sales Associate
Weichert Realtors, Inc. and Independent Realty Associates
08.2005 - 03.2009
Legal Administrative Assistant
Fairfield Resorts, Inc.
03.2003 - 03.2004
Facilities Manager
Fairfield Resorts, Inc.
09.2001 - 03.2003
Masters of Curriculum and Instruction -
Grand Canyon University
Bachelor of Science - Sociology
Saint Leo University