Ingrid Cambana
Royal Palm Beach,FL
Summary
Over twenty years of experience, with ten years performed at the management level or above, in positions including Assistant General Manager, Controller, Human Resources Director, Operations Manager, Revenue Manager, Manager- in- Training. Dedicated Hotel General Manager, providing clients with the highest degree of hospitality and customer service by ensuring that facilities meet and exceed expectations. Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. Manages by leading and showing staff the rewards of pushing past their own expectations to provide the best work possible. Championed three renovations, including one new opening. Higher education. (Diploma in Bookkeeper) and proficiencies in generally accepted accounting practices (GAAP) as well as MS Office Suite, Great Plains software, QuickBooks Desktop & Online, People Soft, ERP/EDI systems and SAP.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Task Force General Manager
Wyndham, IHG Brands and Marriott
07.2022 - 05.2024
- Oversees all aspects of property management and hotel operations including guest relations, front desk, housekeeping, maintenance, finances, team building, and staff development
General Manager
IHG Hotel- Holiday Inn Express
04.2020 - 07.2022
- Manage 110 room property with $3.5 million in annual revenue
- Oversee all hotel activities, including hiring, supervising employees, and training staff of over 20 employees
- Increased room revenues by 15 percent year-to-year for 2 consecutive years
- Developed and saw hotel-wide renovation project through to completion while staying within budget and timeframe
General Manager
La Quinta Hotel & Suites
06.2016 - 03.2020
- Manage 100 rooms property with $3.0 million in annual revenue
- Oversaw daily front desk operations, maintenance, and housekeeping for more than 18 employees
- Increased guest satisfaction scores by 12 percent in surveys on attentiveness, cleanliness, quality of maintenance, and breakfast service
- Controlled a housekeeping and maintenance operating budget of $60,000 per month with 40 percent GOP Ensure efficient and profitable operation by performing the following duties personally or through subordinate supervisors
- Ensure total guest satisfaction
- Conducts orientation training of new employees to explain company policies and history
- Assists direction and coordinates promotion of services performed to develop new markets, increase share of market, and obtain competitive position in industry
Director of Human Resources
The Omphoy Resort
02.2014 - 08.2016
- Develops organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives
- Implements human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations
- Manages human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change
Controller/ HR Manager
Hilton (Full-Service Hotel)
10.2012 - 02.2014
- For both position on the same company, handled daily A/P processes; supervised A/P clerks; managed vendor/supplier relations; and oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions
- Maintained adherence to corporate, accounting and GAAP standards; addressed escalated issues from employees and vendors regarding accounts payable; and ensured accurate and compliant A/P files and records in accordance with company policies and government
Operation Mgr./HR Manager/ Controller
Hilton Garden Inn Hotel
11.2008 - 09.2012
- For both position on the same company, handled daily A/P processes; supervised A/P clerks; managed vendor/supplier relations; and oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions
- Maintained adherence to corporate, accounting and GAAP standards; addressed escalated issues from employees and vendors regarding accounts payable; and ensured accurate and compliant A/P files and records in accordance with company policies and government regulations
- Managed the accurate and timely processing of up to 500 invoices (150k) per month for large, multi-site organizations
- Assessed and closed A/P sub-ledger monthly, validated content and resolved various issues
- Implemented next-generation technologies and process automations (including new EDI and ERP systems) to foster an environment of continuous improvement
- Trained users and served as the primary “go-to” troubleshooter on these new systems, which propelled efficiency gains and significant time- and cost-savings for manufacturer emerging from bankruptcy
- Improved cash flow and helped facilitate the company’s return to profitability
- Composed effective accounting and ad-hoc reports summarizing A/P data for supply chain, HR and other departments
Education
Certificate in Revenue Manager -
Hilton University
01.2010
Paralegal -
Keiser University
West Palm Beach, FL07.2009
Diploma in Bookkeeper -
Piper technical college
Tamarac, FL01.2004
BA - Finances and Banking
01.1988
Bachelor of Science - Finances in Banking
San Martin De Porres
Lima, Peru01-1986
Skills
- Hotel operations
- Regulatory compliance
- Budgeting
- Forecasting
- P&L accountability
- Payroll monitoring
- Food and beverage cost controls
- Performance trend analysis
- Staff scheduling
- Hotel management
- Department coordination
- Reservations
- Housekeeping
- Convention services
- Guest relations
- Food & beverage
- Banquets
- Security
- Senior management
- MS Office
- HR software
- PeopleSoft
- ADP
- Ceridian
- Paychex
- Hotel software
- ONQ
- OPERA
- PMS
- MARSHA
- MAESTRO
- FOSSE
- SynXis
- Accounting systems
- QuickBooks
- Great Plains
- Oracle Net Suite
- Sage
- GAAP standards
- Government regulations
- Analytical skills
- Problem solving
- Accounts payable
- Corporate accounting
- Bookkeeping
- Human resources strategy
- Multi-unit management
- Journal entries
- General ledger
- Invoices
- Expense reports
- Payment transactions
- Financial report writing
- Office management
- Bank reconciliation
- Recruiting
- Benefits administration
- Property management
- Hospitality
- GAAP
- Human resources
- Microsoft Dynamics GP
- Accounting
- General ledger accounting
- Payroll
- Google Docs
- Customer service
- ERP systems
- Innovation management
- Detailed report writing
- Event management
- Emergency preparedness
Certification
- Senior Professional in Human Resources
- Professional in Human Resources
Timeline
Task Force General Manager
Wyndham, IHG Brands and Marriott
07.2022 - 05.2024
General Manager
IHG Hotel- Holiday Inn Express
04.2020 - 07.2022
General Manager
La Quinta Hotel & Suites
06.2016 - 03.2020
Director of Human Resources
The Omphoy Resort
02.2014 - 08.2016
Controller/ HR Manager
Hilton (Full-Service Hotel)
10.2012 - 02.2014
Operation Mgr./HR Manager/ Controller
Hilton Garden Inn Hotel
11.2008 - 09.2012
Paralegal -
Keiser University
Diploma in Bookkeeper -
Piper technical college
BA - Finances and Banking
- Senior Professional in Human Resources
- Professional in Human Resources
Certificate in Revenue Manager -
Hilton University
Bachelor of Science - Finances in Banking
San Martin De Porres
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