Jessica Ayala
San Antonio
Summary
Accomplished Payroll Specialist with a proven track record, enhancing payroll processing accuracy and compliance. General Ledger Reconciliation and adapt at fostering teamwork and collaboration. Significantly improved payroll efficiency and accuracy, ensuring adherence to international regulations and tax laws. Organized Payroll Specialist with 24 years of experience supporting service delivery management teams through analysis and management of customer data. Competent service-level manager and troubleshooter working to keep customers satisfied and supported. Expert data manipulator with extensive background in customer analytics, identifying service discrepancies and reporting when necessary.
Overview
25
25
years of professional experience
Work History
Service Delivery Analyst Global Human Resources
Navy Federal Credit Union
San Antonio
04.2024 - Current
- Managing payroll processing for Sterling paid Overseas Military Banking Program for associates in the United Kingdom
- Manage workflow to ensure all payroll transactions are processed timely and accurately
- Supporting to increase understanding and application of procedures
- Performing daily payroll operations, updating payroll-related information and data and manage overall payroll work flow
- Ensuring timely processing of all new hires, promotions and terminations
- Analyze and audit payroll data for accuracy of posting, including inter-company transactions
- Responsible for ensuring all policies, processes and procedures relating to payroll and employment tax are reviewed and maintained regularly in line with any legislative changes
- Ensure that any practices are fully compliant with HMRC and relevant international regulations
- Processing of sick, maternity and paternity leave payments
- Distributing forms such as P45 and P60
- Manage monthly payroll financial reporting such as general ledgers for account reconciliation
Service Delivery Analyst Global Human Resources
Bank of America
San Antonio
05.2023 - 04.2024
- Overseas Military Banking Program transitioned to Navy Federal Credit Union
Payroll Specialist
HAZA Foods of Northeast, LLC
San Antonio
03.2019 - 08.2023
- Processing and overseeing full cycle multi-state weekly and bi-weekly payroll for exempt, non-exempt and FLSA employees (including regular pay, bonuses, commissions, and garnishments)
- Maintained payroll information by collecting, calculating, and entering data from HRIS and timekeeping systems
- Reviewed updates to payroll records in payroll system against appropriate back up and enters manual changes in personal exemptions, direct deposit, and other employee related pay and deductions
- Audited timecards for accuracy and resolve timecard questions and/or issues
- Prepared a variety of reports as requested by compiling summaries of earnings, taxes, deductions and accrual balances
- Processed, calculated, and issued manual and term checks as needed
- Assisted in preparing and reviewing quarterly, annual, and W-2 payroll tax reports
- Determine liabilities by calculating employee federal and state income and social security taxes and employees social security, unemployment, and workers compensation payments
- Received, interpreted, and facilitated wage garnishments as needed
- Resolved payroll questions and issues by collecting and analyzing information and works with appropriate channels to solve with speed and accuracy
- Contributed to team effort by accomplishing related results as needed, while maintaining employee confidence and protecting payroll operations by keeping information confidential
- Worked collaboratively with Operations to provide courteous and efficient information to employee requests and questions
- Planned and coordinated the logistics of new employee onboarding
- Providing guidance and support to new hires throughout the process
- Ensuring completion of paperwork and following all legal and administrative compliance when onboarding candidates
- Assisting managers with the new hires completion of the necessary paperwork, including employee forms, and IT setup
- Maintained employee records, including personal information, job descriptions and position changes
Payroll Tax Analyst (Contractor)
Rackspace USA
San Antonio
09.2017 - 03.2018
- Responsible for reviewing current tax liabilities, calculating deductions, and filing the appropriate paperwork to ensure the accurate processing of payroll taxes
- Managed all queries related to income tax returns, provide accurate paperwork to tax authorities, and resolve issues in tax filings
- Addressed inquiries from various taxing jurisdictions, perform tax audits, and conduct risk assessments
- Assisting the Payroll Manager with the research, development, and implementation of payroll tax strategies
- Liaise with tax authorities and governing bodies to ensure timely resolution of all payroll-related tax issues
- Manage tax errors by implementing corrective measures and penalties
- Conduct payroll tax audits to monitor tax withholdings, pay rates, wages, and deductions in payroll and verify compliance with tax and labor laws
- Improve the company's payroll effectiveness by drafting accounting papers, audit reports, budgets, schedules, and summaries
- Identify income discrepancies, handle overpayments, and document amended returns to ensure accurate filing of income tax returns
- Organize compliance training programs to report changes in tax policies and inform employees about the latest tax obligations and processes
Payroll Specialist II (Contractor)
BCFS Health and Human Services
San Antonio
01.2016 - 01.2017
- Prepared and processed the bi-weekly payroll for all exempt and non-exempt employees including garnishments, benefits, Federal, state, and local tax withholdings, and off-cycle requests
- Ensured compliance with all existing Federal, state, and local payroll tax laws and regulations regarding employer pay practices
- Responded to EDD requests for information or audits
- Compiled and created various reports on a weekly, monthly, or quarterly basis; reviews and audits against Human Resources Information System (HRIS) to ensure data continuity and integrity
- Responded to requests from employees and departments; responded to requests for information from outside agencies and auditors
- Adhered to all safety policies and procedures as required
- Created and Submitted Accounting Reports (LDRs, GL files, I-report)
- Exported and Imported time into e-time keeping system adjusting any correction entries
Payroll Representative
Pioneer Energy Services
San Antonio
01.2011 - 01.2015
- Would review payroll to ensure time was entered into timekeeping system
- Exported and Imported time into Workday
- Multi-state payroll processing, new hire onboarding process
- Processing of Multi-state garnishments, while working directly with Accounts Payable for garnishment payments processing
- Worked directly with Accounting to ensure General Ledger entries and Tax Liabilities were received
- Enhanced employee satisfaction with timely and accurate payroll processing
- Assisted employees with payroll-related inquiries, resolving issues promptly and professionally
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database
- Maintained strict confidentiality of all payroll information and records
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution
Payroll Administrator
Den-Tex Central Inc
San Antonio
01.2006 - 01.2009
- Responded to employee inquiries to provide information regarding payroll deductions and related issues
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation
- Processed and verified accuracy and completeness of employee information
- Processed new hires, terminations, promotions and hour changes for associates
- Handled complex payroll situations such as back-pay calculations, tips, garnishments, and overtime payments with accuracy and professionalism
Office Manager
JRCM Construction
San Antonio
01.2000 - 01.2006
- Directly worked with contractors to assure proper balancing and posting of accounts
- Kept daily records and processing all job records
- Examined transactions being made by job site managers
- Prepared documentation with proper procedures and policies for all new hires
- Checked entries, balances, and audit accounts
- Overlooked all time sheets to make sure all employees were properly entering their time
- Created in house payroll checks for over 150 employees
- Account Payable and Receivables
- Prepared correspondence, records, and reports monthly
- Answered multi-phone lines
Education
High School Diploma -
Blessed Sacrament Academy
San Antonio, TXSkills
- Microsoft Excel
- Microsoft Outlook
- A/R and A/P
- Payroll
- QuickBooks
- Paychex
- Versa Checks
- ABRA suite
- Tax coding
- Garnishments
- Workday
- ADP Workforce Now
- Kronos E-time
- Pivot Tables
- VLOOKUP
- General Ledger Entries
- Labor Distribution Reports
- UltiPro Ultimate Software
- Paylocity Software
- Payroll Tax
- Human Resource
- Tax Preparation
- Peoplesoft
- Accounts Receivable
- Office Management
- Sage
- Auditing
- General Ledger Reconciliation
- Union Payroll
- Account Reconciliation
- ADP IHCM
- Realtime
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Service Delivery Analyst Global Human Resources
Navy Federal Credit Union
04.2024 - Current
Service Delivery Analyst Global Human Resources
Bank of America
05.2023 - 04.2024
Payroll Specialist
HAZA Foods of Northeast, LLC
03.2019 - 08.2023
Payroll Tax Analyst (Contractor)
Rackspace USA
09.2017 - 03.2018
Payroll Specialist II (Contractor)
BCFS Health and Human Services
01.2016 - 01.2017
Payroll Representative
Pioneer Energy Services
01.2011 - 01.2015
Payroll Administrator
Den-Tex Central Inc
01.2006 - 01.2009
Office Manager
JRCM Construction
01.2000 - 01.2006
High School Diploma -
Blessed Sacrament Academy