Shandon P. Syas
Missouri City,Texas
Summary
Experienced Business Office Administrator and Human Resources professional with 29+ years of success in healthcare administration, accounting, payroll, admissions, customer service, collections, and office management. Proven ability to manage business office operations, employee relations, billing and collections, payroll processing, Medicaid applications, admissions coordination, and financial reporting. Strong leadership, problem-solving, and organizational skills with extensive experience in long-term care and healthcare facilities.
Overview
34
34
years of professional experience
Work History
Human Resources Assistant / Trust Fund Analyst / Accounts Payable Supervisor
St. Dominic Village
Houston, TX
07.2024 - Current
- Human Resources Assistant
- Scheduled applicants for interviews and assisted with drug screenings
- Processed background checks and audited employee files for state survey compliance
- Assisted with onboarding and additional HR administrative duties
- Trust Fund Analyst Assistant
- Assisted with resolving HHSC state deficiencies
- Performed daily bank reconciliations and financial reporting
- Gathered reports and financial data for consulting review and CFO reporting
- Accounts Payable Supervisor
- Oversaw daily operations of the accounts payable department
- Ensured timely and accurate vendor payments
- Resolved account discrepancies and maintained financial records
- Assisted with development and implementation of accounting procedures
- Participated in annual audit preparation and budget monitoring
Business Office Administrator / Human Resources Administrator / Medicaid Analyst
Highland Park Care Center
Houston, TX
04.2014 - 09.2025
- Human Resources Administrator
- Managed hiring process for over 225 employees
- Coordinated interviews, orientations, drug testing, and training
- Processed payroll and maintained employee records
- Managed unemployment claims and employee compliance documentation
- Scheduled housekeeping, laundry, and business office staff
- Business Office Administrator
- Managed resident trust funds and facility petty cash
- Oversaw billing and collections for Medicaid, private pay, hospice, and co-insurance accounts
- Prepared facility census reports, occupancy reports, and death reports
- Assisted administration with state investigation reports
- Medicaid Analyst
- Assisted residents with Medicaid applications, Miller Trusts, power of attorney documentation, and Social Security benefits
- Managed resident and facility deposits
- Verified Medicare, Medicaid, Part D, and managed care insurance coverage
- Assisted administration with daily facility operations as needed
Office Manager (Part-Time)
C.J. Trucking Taylor Propane
Baytown, TX
01.2011 - 01.2014
- Managed payroll, HR functions, and new hire processing
- Verified fuel tickets and managed delivery documentation
- Coordinated dispatch operations and tracked mileage reports
- Processed accounts receivable and accounts payable
- Supervised office operations and staff across two states
Business Office Administrator
Heritage Park Nursing & Rehab Center
Katy, TX
01.2010 - 01.2013
- Managed admissions intake and facility tours
- Built referral relationships with hospitals, social workers, and healthcare professionals
- Verified insurance coverage including Medicaid, Medicare, HMOs, and private insurance
- Managed HR operations for 121 employees including payroll and background checks
- Processed Texas OAG reports and employee verifications
- Assisted residents with Medicaid approvals and Miller Trust accounts
Bookkeeper
West Janish Healthcare
Houston, TX
01.2007 - 01.2010
- Processed billing for Medicare, Medicaid, private pay, hospice, and HMOs
- Managed collections, bank deposits, and monthly billing statements
- Maintained accurate financial and billing records
Business Office Manager
Sunbridge Nursing & Rehabilitation Care / Oakmont Skilled Nursing
Katy, TX
01.2003 - 01.2007
- Led region in collections performance
- Coordinated billing for Medicare, Medicaid, hospice, co-insurance, and private pay
- Assisted administrators with operational reporting and compliance
- Managed HR functions including payroll, employee files, AP, and CEU tracking
- Supervised business office staff and admissions support
- Managed trust fund accounting and DADS survey preparation
- Assisted with transition of AP, payroll, AR, and financial systems during facility acquisition
Payroll & In-Service Coordinator / Admissions Coordinator
Westbury Place / Maniner Post Acute
Houston, TX
01.1998 - 01.2003
- Coordinated payroll and human resources for a 148-bed skilled nursing facility
- Conducted employee orientations and managed new hire processing
- Maintained accounts payable and employee records
- Served as backup and interim admissions coordinator
- Assisted in training Administrators in Training (AIT)
Store Manager
Diamond Shamrock
Houston, TX
01.1992 - 01.1998
- Managed staff of 10 employees
- Controlled budgets and prepared profit and loss reports
- Selected by regional management to troubleshoot underperforming stores
- Promoted through five locations based on performance
- Earned quarterly revenue-based bonuses for 12 consecutive quarters
Education
High School Diploma -
Skills
- Business Office Administration
- Human Resources Management
- Payroll Processing & Tax Reporting
- Accounts Payable & Receivable
- Medicaid & Medicare Billing
- Admissions & Intake Coordination
- Employee Relations & Recruitment
- Customer Service Excellence
- Financial Reporting & Bank Reconciliation
- Trust Fund Management
- Marketing & Census Development
- Regulatory Compliance & Audits
- Staff Training & Supervision
- Insurance Verification
- Collections & Account Maintenance
- Data Entry & Records Management
- QuickBooks
- Kronos
- PointClickCare
- American Health Tech (AHT)
- ADP Payroll Systems
- Microsoft Excel
- Microsoft Word
- WordPerfect
- Mac Operating Systems
- IONS Software
Timeline
Human Resources Assistant / Trust Fund Analyst / Accounts Payable Supervisor
St. Dominic Village
07.2024 - Current
Business Office Administrator / Human Resources Administrator / Medicaid Analyst
Highland Park Care Center
04.2014 - 09.2025
Office Manager (Part-Time)
C.J. Trucking Taylor Propane
01.2011 - 01.2014
Business Office Administrator
Heritage Park Nursing & Rehab Center
01.2010 - 01.2013
Bookkeeper
West Janish Healthcare
01.2007 - 01.2010
Business Office Manager
Sunbridge Nursing & Rehabilitation Care / Oakmont Skilled Nursing
01.2003 - 01.2007
Payroll & In-Service Coordinator / Admissions Coordinator
Westbury Place / Maniner Post Acute
01.1998 - 01.2003
Store Manager
Diamond Shamrock
01.1992 - 01.1998
High School Diploma -
PROFESSIONAL STRENGTHS
- Strong leadership and team-building abilities
- Excellent communication and customer service skills
- Proven ability to multitask and manage high-volume workloads
- Detail-oriented with strong financial and administrative accuracy
- Extensive healthcare administration experience