Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cristina Martinez

Watsonville,CA

Overview

10
10
years of professional experience
1
1
Certification

Work History

Health Services Specialist 2

Planned Parenthood Mar Monte
05.2018 - Current
  • Improved patient satisfaction by providing timely and accurate health services assistance.
  • Enhanced the efficiency of medical staff by diligently managing administrative tasks and patient scheduling.
  • Streamlined patient intake procedures, resulting in decreased wait times and increased patient satisfaction.
  • Assisted nurses with routine medical tasks, ensuring proper care for all patients.
  • Contributed to a safer healthcare environment by maintaining a clean and organized work area.
  • Provided compassionate support for patients, addressing their concerns and assisting with daily living activities.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for patients, improving overall health outcomes.
  • Effectively managed patient records, ensuring confidentiality and accuracy throughout the treatment process.
  • Advocated for individualized care plans that addressed patients'' unique needs while adhering to established protocols and guidelines within the facility''s framework.
  • Coordinated with insurance companies to verify coverage details, minimizing financial burdens on patients seeking essential health services.
  • Managed incoming communications from various sources, ensuring timely responses and proper routing of information to relevant parties.
  • Consulted with healthcare professionals on business decisions.
  • Created and implemented organizational policies and procedures.
  • Assisted with regulatory issues such as compliance.
  • Managed team schedule and workflow between jobs.
  • Assist with bank deposit
  • Petty Cash Reconciliation
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.

Health Service Specialist 1

Planned Parenthood Mar Monte
01.2014 - 05.2019
  • Improved patient satisfaction by providing timely and accurate health information and resources.
  • Streamlined patient intake processes for increased efficiency and reduced waiting times.
  • Coordinated with healthcare providers to ensure seamless delivery of services to patients.
  • Prepare patients for exams and assist physicians in exam room
  • Screen financial, medical and social history with correct demographics
  • Assist with translation
  • perform lab work and venipuncture
  • post charges to EMP(Electronic Practice Management System) for all pay types
  • Provide patients with paper work for billing/ and secure payments
  • Check patients in out for appointments
  • Schedule patients for follow up appointments
  • Enhanced patient education by developing easy-to-understand informational materials on various health conditions.

Education

Phlebotomy Technician - Phlebotomy

Monterey Peninsula College
Monterey, CA
05.2016

Medical Assistant - Medical Assisting

Central Coast College
Salinas, CA
10.2013

High School Diploma -

Watsonville High School
Watsonville, CA
05.2006

Skills

  • Documentation Management
  • Attention to detail
  • Customer service
  • Team leadership
  • Bilingual

Certification

CPR

Languages

Spanish
Native or Bilingual

Timeline

Health Services Specialist 2

Planned Parenthood Mar Monte
05.2018 - Current

Health Service Specialist 1

Planned Parenthood Mar Monte
01.2014 - 05.2019

Phlebotomy Technician - Phlebotomy

Monterey Peninsula College

Medical Assistant - Medical Assisting

Central Coast College

High School Diploma -

Watsonville High School

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Cristina Martinez