Summary
Overview
Work History
Education
Skills
Websites
Certification
Continuing Education Certificates
Core Competencies
Languages
Clinical Experience
Timeline
Generic

Cristina Martinez

Hialeah,FL

Summary

Dedicated new grad Registered Nurse with expertise in patient-focused care and clinical management. Demonstrated ability in educating patients, coordinating care, and enhancing healthcare delivery processes. Passionate about creating supportive environments that prioritize optimal patient experiences.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

United Health Care
Miami, FL
07.2023 - 02.2024
  • Supported members and providers by resolving questions on benefits, eligibility, claims, and billing with accuracy and professionalism.
  • Educated members on plan coverage, cost-saving options, and online tools, enhancing their self-service experience.
  • Documented interactions to ensure compliance and uphold service quality standards.

Call Center Agent

CDR MAGUIRE INC.
Miami, FL
01.2022 - 05.2023
  • Delivered exceptional customer service by addressing customer needs through active listening, ensuring high satisfaction.
  • Followed company policies to consistently meet call-time and quality standards, contributing to overall team efficiency.
  • Analyzed and escalated complaints to designated departments for investigation and response.

Medical Assistant

Sanitas Medical Center
Miami, FL
01.2021 - 04.2021
  • Obtained client medical history, medication information, symptoms, and allergies to assist in treatment planning.
  • Documented vital signs and health history for patients, maintaining accurate health records.
  • Scheduled appointments and registered patients, enhancing patient flow and support during visits.

Medical Assistant

Doctor's Medical Center
Miami, FL
10.2010 - 12.2020
  • Verified patient information and recorded medical history to ensure accurate and efficient care.
  • Conducted preliminary evaluations, including measuring weight, temperature, and blood pressure.
  • Maintained detailed records of test results by entering data and patient information into the computer.

Intake Specialist

Epilepsy Foundation Of Florida
Miami, FL
08.2009 - 09.2010
  • Educated individuals and families on eligibility requirements, application details, and legal rights.
  • Completed intake assessment forms and filed clients' charts to facilitate a smooth onboarding process.
  • Provided compassionate guidance to patients during moments of crisis and trauma.

Education

Associate of Science - Nursing

Ana G Mendez
Miami, FL
08-2025

Medical Office Administration

Herzing University
Dearborn, MI

Skills

  • Patient-focused care
  • Effective communication
  • Conflict resolution
  • Documentation review
  • Regulatory compliance
  • Appointment coordination
  • Customer engagement
  • Service coordination
  • Clinical management
  • Empathy and patience
  • Data management
  • Record management
  • Quality control
  • Team collaboration
  • Needs assessment
  • Certification

    • Registered Nurse (RN), State Board of Nursing, License
    • Medical Assistant, American Registry of Medical Assistants, Miami, FL, Medical Assistant
    • Basic Life Support (BLS), American Heart Association
    • Medical Office Administration, Herzing University, Dearborn, MI, Medical Office Administration
    • Advanced Cardiovascular Life Support (ACLS), American Heart Association

    Continuing Education Certificates

    • HIPAA Certificate
    • OSHA Certificate
    • Medical Errors Certificate
    • AIDS/HIV 4 hour, Current evidence based practice certificate
    • Domestic violence, sexual violence, intimate partner violence certificate

    Core Competencies

    Wound Care, EKG, Triage, Therapeutic Procedures, Emergency Procedures, Assisting with Physical Exams, Simple Dressings, Laboratory Maintenance, Monitoring Patient Progress, Direct Patient Care, Prioritizing STAT Orders, BLS Certified, EMR/EHR Systems (Epic, Vitera Intergy, eClinicalWorks), Medical Records Management, Data Entry & Maintenance, Florida SHOTS, Using Centrifuge, Quality Assurance Optimization, Completing Insurance Forms, Customer Data Confidentiality, Patient‑Focused Care, Advocacy, Chronic Care Support, Companionship & Emotional Support, Needs Assessment, Providing Feedback, Understanding Patient Needs, Responding to Difficult Situations, Health Education & Communication, Care Coordination, Patient Scheduling, Workflow Optimization, Efficient & Reliable Team Collaboration, Upselling Products & Services, Interdepartmental Communication, Customer Service, Problem Resolution

    Languages

    English
    Native/ Bilingual
    Spanish
    Native/ Bilingual

    Clinical Experience

    Clinical Experience
    Ana G. Mendez— Miami, Fl

    Hospice Clinical Rotation
    VITAS Healthcare and OpusCare

    • Performed comprehensive patient assessments, including vital signs, pain evaluation, and changes in condition
    • Assisted with medication administration and monitored patient responses under RN supervision
    • Developed strong clinical judgment by recognizing and reporting subtle changes in patient status
    • Provided hands-on care including hygiene, repositioning, and comfort measures to prevent complications
    • Communicated effectively with nurses and interdisciplinary team to support timely care decisions
    • Maintained accurate documentation and adhered to patient safety and infection control protocols
    • Delivered compassionate, patient-centered care in high-emotional, complex clinical situations

    Timeline

    Customer Service Representative

    United Health Care
    07.2023 - 02.2024

    Call Center Agent

    CDR MAGUIRE INC.
    01.2022 - 05.2023

    Medical Assistant

    Sanitas Medical Center
    01.2021 - 04.2021

    Medical Assistant

    Doctor's Medical Center
    10.2010 - 12.2020

    Intake Specialist

    Epilepsy Foundation Of Florida
    08.2009 - 09.2010

    Associate of Science - Nursing

    Ana G Mendez

    Medical Office Administration

    Herzing University
    Cristina Martinez