Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cristina Martinez-Arellano

Haines City,FL

Summary

Dynamic customer service professional with experience at Bond Clinic, excelling in complaint resolution and appointment scheduling. Fluent in Spanish, I leverage active listening and a positive demeanor to enhance customer satisfaction and foster a welcoming environment. Proven ability to thrive under pressure while delivering tailored support and accurate information.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Call Center Representative

Bond Clinic
06.2024 - Current
  • Assisted customers by resolving inquiries and providing accurate information promptly.
  • Developed active listening skills to accurately assess customer needs and provide tailored support.
  • Maintained a positive attitude while handling challenging customer interactions effectively.

Customer Service Cashier

El Tarasco
01.2022 - 05.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
05-2023

Phlebotomy

Traviss Technical College
Lakeland, FL
05-2025

Skills

  • Customer support
  • Customer service
  • Fluent in Spanish
  • Answering questions
  • Complaint resolution
  • Appointment scheduling

Certification

Certified Phlebotomist

Timeline

Call Center Representative

Bond Clinic
06.2024 - Current

Customer Service Cashier

El Tarasco
01.2022 - 05.2024

High School Diploma -

Penn Foster Career School

Phlebotomy

Traviss Technical College

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Cristina Martinez-Arellano