Cristina Mesa creagh
Lehigh Acres,FL
Summary
Dynamic professional with a proven track record at Banco Metropolitano, excelling in customer service and problem-solving. A fast learner with strong attention to detail, I effectively reduced wait times and enhanced client satisfaction. Skilled in data entry and team collaboration, I thrive in high-pressure environments, ensuring operational efficiency and confidentiality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Asistente De Servicios
Pollo Tropical
05.2024 - 06.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
Cajera Bancaria
Banco Metropolitano
11.2014 - 03.2023
- Demonstrated flexibility in scheduling availability, regularly supporting branch staffing needs during holidays and other peak periods when required.
- Facilitated a welcoming environment for customers through professional communication and attentive listening skills.
- Mastered multiple teller systems, quickly adapting to updates or changes in software platforms as necessary to maintain productivity levels while minimizing errors.
- Reduced wait times for customers through proficient multitasking and prioritization of tasks during peak hours.
- Maintained strict confidentiality of customer information, adhering to data privacy regulations and upholding bank security protocols.
- Served as an effective liaison between customers and relevant departments within the bank to expedite resolution of complex issues or inquiries.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance my skill set as a valuable member of the branch team.
- Provided exceptional customer service, resulting in numerous positive feedback submissions from satisfied clients.
- Assisted in training new employees, sharing best practices and proven strategies for success as a bank cashier.
- Maintained a balanced cash drawer, ensuring accuracy in daily cash handling and reconciliation procedures.
- Managed high-stress situations calmly, efficiently resolving conflicts or disputes between customers or staff members as needed.
- Increased overall efficiency by expertly identifying fraudulent transactions, mitigating potential losses for the bank.
- Assisted customers with account inquiries, demonstrating excellent problem-solving skills and client-focused service.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Secretaria Ejecutiva
Residencia Estudiantil Los Almendros
03.2009 - 06.2013
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Scheduled appointments and handled calenders for senior leadership.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Handled confidential and sensitive information with discretion and tact.
- Filed paperwork and organized computer-based information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Education
12 Grado - Pre Universitario
Ramón Emeterio Betances Pre-University Institute
Artemisa Cuba07.2006
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Support services
- Verbal and written communication
- Data entry
Certification
RBT
Timeline
Asistente De Servicios
Pollo Tropical
05.2024 - 06.2024
Cajera Bancaria
Banco Metropolitano
11.2014 - 03.2023
Secretaria Ejecutiva
Residencia Estudiantil Los Almendros
03.2009 - 06.2013
12 Grado - Pre Universitario
Ramón Emeterio Betances Pre-University Institute
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