Keilin Moral
Deltona
Overview
13
13
years of professional experience
Work History
General Manager
Pollo Tropical
09.2021 - Current
- Supervised daily operations to ensure adherence to company policies and standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Developed schedules to optimize staffing levels during peak business hours.
- Implemented inventory management practices to reduce waste and improve efficiency.
Assistant Manager
Pollo Tropical
04.2015 - 09.2021
- Developed schedules to optimize staffing levels during peak business hours.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Implemented inventory management practices to reduce waste and improve efficiency.
- Led team meetings to communicate goals, share feedback, and foster collaboration.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Team Leader Manager
Pollo Tropical
02.2013 - 02.2015
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Inventory control
- Employee scheduling
- P&L management
- Labor cost controls
Timeline
General Manager
Pollo Tropical
09.2021 - Current
Assistant Manager
Pollo Tropical
04.2015 - 09.2021
Team Leader Manager
Pollo Tropical
02.2013 - 02.2015