Cristina Montanez

Consulted with clients to understand desired look and discuss available lash options.

Kept workspace clean, organized and well-stocked for upcoming appointments.

Taught clients how best to care for lash extensions and prevent problems.

Educated clients on how to clean and maintain lash extensions.

Followed correct processes to apply lash extensions to clients' natural lashes.

Handle and process inquires from customers related to billing, network, features, coverage, troubleshooting. Process credits and adjustments related to customers accounts. I take customer service calls needing billing, troubleshooting, payments, plan changes, networking issues, device issues. Use various systems to assist customers who call in. Provide support and assistance for products and services offered by At&t. Resolve issues coming from incoming calls, calls that are transferred, customer call backs. Resolve escalations. Know rate plans and services. Know various troubleshooting and device systems. Able to multitask within multiple systems.

Worked reception area, check in members to appropriate location, customer service, sales oriented, process DMV registrations, take passport photos, distribute maps and tour books and other services for members. Cross- sell life, auto and home insurance. Connected with customers daily to understand needs, provided assistance and collected feedback to optimize operations. Processed credit card payments and counted back change and currency with 100% accuracy rate.

Greet customers. Turn over retention customers and promote new sales.

Worked cash register. Advice members on store credit card offers. Notify members on different store benefits that are offered. Assist high volume of customers in upgrading their membership and or sign up for store credit card. Quickly developed reputation for prompt efficient service with high number of sales related pushes, planned and executed power credit and membership upgrade days. Delivered an exceptional level of service to each customer by listening to concerns and answering questions in a timely manner.