Cristina Morales
Bolingbrook,IL
Summary
Dedicated Certified Nursing Assistant with 6 years of medical billing experience. Exceptional communication, time-management, and conflict-resolution skills. Highly motivated to transition into patient care, offering a reliable, empathetic approach to assisting patients with daily needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
EOB Representative (Remote)
Avadyne Health
Moline, IL
05.2023 - 06.2026
- Medical claims management for various clients.
- Assisted with Medicare, Medicaid, and third-party payers.
- Maintained strict confidentiality; adhered to all HIPAA guidelines/regulations.
- Processing transactions.
- Assisted with account financing and EOB overview.
- Negotiated payment arrangements with patients who had outstanding balances or were experiencing financial difficulties
- Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors on time.
- Facilitated effective communication between patients and healthcare providers.
- Managed high call volumes of 50-60 calls per day.
Medical Coding and Billing Specialist (Remote)
UChicago Medicine
Westmont, IL
12.2019 - 03.2023
- Reviewed medical claims for accuracy and compliance with insurance payments and contractual agreements.
- Collaborated with healthcare providers to resolve billing discrepancies.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Managed approximately 60 calls per day.
Education
Certified Nursing Assistant (CNA) - CNA
Illinois Nursing Academy
Midlothian, IL06-2026
High School Diploma -
Bolingbrook High School
Bolingbrook, IL05-2009
Skills
- Direct Patient Care
- Patient transfers
- Vital signs monitoring
- Basic life support (BLS ) Certified
- Dementia care
- EMR / EHR Systems
- CRM software
- Epic systems
Certification
- CNA - Certified Nurse Assistant
- [Basic Life Support (BLS), [American Heart Association] - [Expires 06/2028]
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
EOB Representative (Remote)
Avadyne Health
05.2023 - 06.2026
Medical Coding and Billing Specialist (Remote)
UChicago Medicine
12.2019 - 03.2023
Certified Nursing Assistant (CNA) - CNA
Illinois Nursing Academy
High School Diploma -
Bolingbrook High School