Summary
Overview
Work History
Education
Skills
Timeline
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CRISTINA M. SAENZ

Las Vegas

Summary

Customer service professional with over 10 years of experience in high-volume retail and casino settings. Expertise in problem resolution, account assistance, cash handling, and effective communication. Reliable and detail-oriented.

Overview

12
12
years of professional experience

Work History

Slot Attendant

Emerald Island Casino
Las Vegas
12.2024 - Current
  • Assist guests with machine issues, payouts, and service requests.
  • Provide calm, professional support in fast-paced situations.
  • Follow strict procedures and compliance requirements.

Rewards Center Clerk

Emerald Island Casino
Las Vegas
01.2023 - 01.2024
  • Managed player accounts, rewards, and promotional inquiries.
  • Handled cash, vouchers, and system transactions accurately.
  • Delivered consistent, friendly customer service.

Independent Contractor

Uber
01.2021 - 01.2023
  • Provided reliable service while maintaining high customer ratings.
  • Managed time, communication, and problem-solving independently.

Shift Supervisor

CVS Pharmacy
Downey
01.2019 - 01.2021
  • Assisted customers with transactions, returns, and questions.
  • Maintained accuracy while handling cash and sensitive information.
  • Supervised daily operations and ensured compliance with safety protocols.
  • Monitored inventory levels and initiated restocking when necessary.

Shift Lead / Beauty Advisor / Cashier

Walgreens
Escondido
01.2014 - 01.2019
  • Advanced internally based on performance and reliability.
  • Opened/closed store, handled deposits, and supervised shifts.
  • Delivered personalized customer service and resolved issues.

Education

High School Diploma -

Escondido Charter High School
Escondido, CA
06-2014

Skills

  • Customer support and account assistance
  • Issue resolution
  • Cash handling
  • High-volume environments
  • Data accuracy
  • Time management
  • Written and verbal communication
  • Reliability and confidentiality

Timeline

Slot Attendant

Emerald Island Casino
12.2024 - Current

Rewards Center Clerk

Emerald Island Casino
01.2023 - 01.2024

Independent Contractor

Uber
01.2021 - 01.2023

Shift Supervisor

CVS Pharmacy
01.2019 - 01.2021

Shift Lead / Beauty Advisor / Cashier

Walgreens
01.2014 - 01.2019

High School Diploma -

Escondido Charter High School
CRISTINA M. SAENZ