CRISTINA M. SAENZ
Las Vegas
Summary
Customer service professional with over 10 years of experience in high-volume retail and casino settings. Expertise in problem resolution, account assistance, cash handling, and effective communication. Reliable and detail-oriented.
Overview
12
12
years of professional experience
Work History
Slot Attendant
Emerald Island Casino
Las Vegas
2024.12 - Current
- Assist guests with machine issues, payouts, and service requests.
- Provide calm, professional support in fast-paced situations.
- Follow strict procedures and compliance requirements.
Rewards Center Clerk
Emerald Island Casino
Las Vegas
2023.01 - 2024.01
- Managed player accounts, rewards, and promotional inquiries.
- Handled cash, vouchers, and system transactions accurately.
- Delivered consistent, friendly customer service.
Independent Contractor
Uber
2021.01 - 2023.01
- Provided reliable service while maintaining high customer ratings.
- Managed time, communication, and problem-solving independently.
Shift Supervisor
CVS Pharmacy
Downey
2019.01 - 2021.01
- Assisted customers with transactions, returns, and questions.
- Maintained accuracy while handling cash and sensitive information.
- Supervised daily operations and ensured compliance with safety protocols.
- Monitored inventory levels and initiated restocking when necessary.
Shift Lead / Beauty Advisor / Cashier
Walgreens
Escondido
2014.01 - 2019.01
- Advanced internally based on performance and reliability.
- Opened/closed store, handled deposits, and supervised shifts.
- Delivered personalized customer service and resolved issues.
Education
High School Diploma -
Escondido Charter High School
Escondido, CA2014-06
Skills
- Customer support and account assistance
- Issue resolution
- Cash handling
- High-volume environments
- Data accuracy
- Time management
- Written and verbal communication
- Reliability and confidentiality
Timeline
Slot Attendant
Emerald Island Casino
2024.12 - Current
Rewards Center Clerk
Emerald Island Casino
2023.01 - 2024.01
Independent Contractor
Uber
2021.01 - 2023.01
Shift Supervisor
CVS Pharmacy
2019.01 - 2021.01
Shift Lead / Beauty Advisor / Cashier
Walgreens
2014.01 - 2019.01
High School Diploma -
Escondido Charter High School