Customer service professional with over 10 years of experience in high-volume retail and casino settings. Expertise in problem resolution, account assistance, cash handling, and effective communication. Reliable and detail-oriented.
Overview
12
12
years of professional experience
Work History
Slot Attendant
Emerald Island Casino
Las Vegas
12.2024 - Current
Assist guests with machine issues, payouts, and service requests.
Provide calm, professional support in fast-paced situations.
Follow strict procedures and compliance requirements.
Rewards Center Clerk
Emerald Island Casino
Las Vegas
01.2023 - 01.2024
Managed player accounts, rewards, and promotional inquiries.
Handled cash, vouchers, and system transactions accurately.
Delivered consistent, friendly customer service.
Independent Contractor
Uber
01.2021 - 01.2023
Provided reliable service while maintaining high customer ratings.
Managed time, communication, and problem-solving independently.
Shift Supervisor
CVS Pharmacy
Downey
01.2019 - 01.2021
Assisted customers with transactions, returns, and questions.
Maintained accuracy while handling cash and sensitive information.
Supervised daily operations and ensured compliance with safety protocols.
Monitored inventory levels and initiated restocking when necessary.
Shift Lead / Beauty Advisor / Cashier
Walgreens
Escondido
01.2014 - 01.2019
Advanced internally based on performance and reliability.
Opened/closed store, handled deposits, and supervised shifts.
Delivered personalized customer service and resolved issues.