Cristina Norzagaray
Chula Vista,CA
Summary
Enthusiastic Restaurant/ Banquet Server eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Banquets and Fine Dining. Motivated to learn, grow and excel in Restaurant industry.
Overview
12
12
years of professional experience
Work History
Banquet and Restaurant Server
Qwick
San Diego, CA
12.2021 - Current
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked for Fine Dining : Amaya at Fairmont Grand Del Mar, Casa de Reyes, Prime Cut Steak and Seafood
Uber Partner
Uber Eats
San Diego, CA
07.2020 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Recognized by corporate as top revenue-producer for Diamond Member in San Diego.
- Insured the Customers food was hot and well packaged.
Server
Venice
San Diego, CA
02.2016 - 07.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Banquet Server
Sunset Temple
San Diego, CA
03.2010 - 02.2016
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Served as a Bartender offering Wine and Spirits.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained flexible work schedule to meet event needs.
- Executed synchronized meal service simultaneously serving multiple guests.
- Prepared serving and appetizer trays and set tables at diverse events.
- Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
Education
GED -
South Western College
Chula VistaGED -
San Diego City College
San Diego, CAHigh School Diploma -
San Diego High School
San Diego06.2004
Skills
- Food Safety Standards
- Team Player
- Menu Memorization and Presentation
- Age Verification
- Workflow Coordination
- Specials Promotion and Upselling
- High Energy and Stamina
- Staff Training
- High Volume Dining
- Point of Sale Systems
- Service-Oriented
- Food and Beverage Service
- Menu Recommendations
- Order Accuracy and Delivery
- Wine and Liquor Service
- Plating and Presentation
- Reservations Management
- Courteous Phone Demeanor
- ServSafe Certified
- Valid Food Handlers Certification
- Microsoft Office
- Adaptable and Flexible
- To-Go Order Preparation
- Multitasking and Prioritization
Languages
Spanish
Limited Working
Timeline
Banquet and Restaurant Server
Qwick
12.2021 - Current
Uber Partner
Uber Eats
07.2020 - Current
Server
Venice
02.2016 - 07.2020
Banquet Server
Sunset Temple
03.2010 - 02.2016
GED -
South Western College
GED -
San Diego City College
High School Diploma -
San Diego High School