Cristina Pagan
Fontana,CA
Summary
I've been in the cannabis industry for 3 years with extensive knowledge on cannabis products for recreational and medicinal use. I've held various roles in each company that I've worked at such as management, receptionist, cashier, and sales associate. In any role I'm given, I aim to grow.
Overview
6
6
years of professional experience
Work History
Budtender/Reception
Catalyst
01.2023 - Current
- Upsell products, communicate weekly deals, cashier, product knowledge, handle difficult customers/situations, METRC, Treez, inventory, receptionist, compliance
- Checked guests' ID's for compliance reasons
- Utilized customer service skills to build connections and credibility with customers
- Provide a welcoming environment for customers
- Provide customers with extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Cash handling.
- Upheld the cleanliness and organization of store
Budtender/Reception
STIIIZY
01.2022 - Current
- Upsell products, communicate weekly deals, reception/cashier, product knowledge, one on one interactions with 70+ customers a day, handle difficult customers/situations, Indica online, METRC, compliance
- Sold flowers, concentrates and edibles in fast-paced environment.
- Checked guests' ID's for compliance reasons
- Utilized customer service skills to build connections and credibility with customers
- Provide a welcoming environment for customers
- Provide customers with extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Cash handling.
- Upheld the cleanliness and organization of store
4th Manager
IN-N-OUT Burger
01.2018 - 01.2022
- Counted and set registers, fast and efficient service, inventory counts, handled employee breaks, handled difficult customers and complaints, team building, refunds
- Mentored and trained team members
- Open/closed stores
- Evaluated employees and provided constructive feedback to encourage improvement and advancement
- Efficient problem solving skills aimed to satisfy customers
- Delegated tasks
- Oversaw QFC to ensure customer satisfaction
Education
high school diploma -
Rosemead High School
Rosemead, Californiapartial -
Pasadena City College
01.2020
Skills
- Management
- Metrc
- Inventory
- Compliance
- Cashier
- Customer service
- Receptionist
- Oral/written communication
Volunteer Experience
San Gabriel Police Department, San Gabriel, California, Police Explorer, 2014, 2018, As a police explorer, our job is to gain hands-on experience in the field of law enforcement. As a Police Explorer I got to see first hand how to handle unique and stressful situations and people. Learning how to deescalate a situation is one of my top skills that I learned working with law enforcement as well as time management and proper communication. Lastly, being in charge of creating content for the SGPD social media pages utilized my social and written skills by going to city events.
References
- Selina Hartless-Tovar, IN-N-OUT BURGER Manager, +1 (909) 434-2510
- Jasmine Jimenez, IN-N-OUT BURGER Manager, +1 (909) 782-2276
- Taitlin Roehl, IGS Solutions, Oxnard GM, +1 (909) 921-5036
- Melissa Fierro, IGS Solutions, Pomona Assistant Manager, (951) 415-1916
Timeline
Budtender/Reception
Catalyst
01.2023 - Current
Budtender/Reception
STIIIZY
01.2022 - Current
4th Manager
IN-N-OUT Burger
01.2018 - 01.2022
high school diploma -
Rosemead High School
partial -
Pasadena City College