Jamica Stewart
Southeast,WASHINGTON DC
Summary
12 years in the customer service industry and
experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Budtender/Reception
Waave Medical Dispensary
Greenbelt, MD
11.2025 - Current
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
Warehouse Fulfillment
Amazon
Beltsville, MD
01.2024 - Current
- Establish safety protocols, reducing incidents, boosting team efficiency and morale.
- Collaborate with teams to enhance receiving and shipping, improving workflow efficiency.
- Assess fulfillment patterns to optimize item placement, increasing picking speed and accuracy.
Customer Service Representative
Molina Healthcare
04.2022 - 12.2023
- Updated account information to maintain customer records.
- Conducted thorough risk assessments for patients experiencing suicidal ideation or self-harm behaviors, ensuring proper safety measures were in place.
- Collaborated closely with insurance companies to secure coverage for necessary treatments, easing financial burdens on patients and their families.
- Improved patient outcomes by conducting comprehensive mental health screenings and providing appropriate referrals for further evaluation.
- Implemented crisis intervention plans to support client safety.
- Remote
Customer Service Agent
Hawk Smart Pest Control
01.2020 - 07.2022
- Maintain a positive and professional attitude while interacting with customers.
- Work closely with field technicians to schedule and coordinate pest control treatments for customers.
- Provide accurate and timely information to customers regarding pest control services, including pricing, scheduling, and service options.
- Respond promptly and effectively to customer inquiries and complaints.
- Assist customers in selecting the most appropriate pest control treatment based on their specific needs and budget.
- Remote
Personal Assistant
The Arc Of Prince George's County
Upper Marlboro, MD
11.2018 - 12.2019
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks.
Education
High School - undefined
Eleanor Roosevelt High School
Greenbelt, MD05.2014
Skills
- Customer Service (Expert), Call Center, Scheduling, Risk Assessment, Crisis Intervention, Problem Solving, Time Management, Communication
Timeline
Budtender/Reception
Waave Medical Dispensary
11.2025 - Current
Warehouse Fulfillment
Amazon
01.2024 - Current
Customer Service Representative
Molina Healthcare
04.2022 - 12.2023
Customer Service Agent
Hawk Smart Pest Control
01.2020 - 07.2022
Personal Assistant
The Arc Of Prince George's County
11.2018 - 12.2019
High School - undefined
Eleanor Roosevelt High School