Cristina Pagan
Amityville,NY
Summary
Dynamic Surety Account Representative with a proven track record at Alliant Insurance Services Inc. Skilled in Excel and relationship management, I excel at delivering timely bond services and enhancing client satisfaction. My proactive approach has consistently driven business growth while ensuring seamless account support and effective communication with clients and underwriters.
Overview
23
23
years of professional experience
Work History
Surety Account Representative
Alliant Insurance Services Inc.
Uniondale, New York
08.2018 - Current
- Provide customer service to both producer and service team.
- Manage and service client accounts related to Surety bonds. Handle monthly renewals
- Ensure timely delivery of bonds and related documents to client.
- Build and maintain client relationship. Ensure growth of business.
- Provide daily account support to clients
- Prepare and execute a variety of surety bonds, invoicing all transactions and payment follow-up.
- Submit new submissions to underwriters for aprpoval.
Field service Coordinator/Administrative assistant
Highstreet IT Solutions, LLC
Islandia, USA
10.2018 - 01.2018
- Company Overview: Formerly Computer Network Solutions, Inc.
- Managed and assigned field technicians to service calls
- Handled heavy call volume from clients and field technicians
- Generated and tracked daily service tickets
- Scheduled and assigned projects based on skill set needed
- Prepared all daily service invoices as needed
- Generated monthly invoices for customers
- Setup Part orders for service tickets
- Tracked and confirmed part arrival for technicians
- Worked closely with the accounting department reviewing service expenses
- Approved and processed service O/T for payroll
- Generated and distributed weekly on-call schedules and reports for engineers
- Maintained calendar, daily coverage and vacation schedules
- Maintained the maintenance agreements, including billing, scheduling and database information
- Processed and reviewed all call tickets sent in by service technicians
- Handled all customer calls/complaints for service-related issues
- Maintained dispatch board with current and accurate daily updates from technicians
- Formerly Computer Network Solutions, Inc.
Receptionist/ Administrative Assistant
Highstreet IT Solutions, LLC
Islandia, USA
10.2005 - 06.2006
- Company Overview: Formerly Computer Network Solutions, Inc.
- Greeted all visitors and potential customers
- Handled heavy call volume
- Sorted and distributed company mail
- Prepared checks for daily deposit
- Maintained and ordered office supplies
- Assisted accounting department with monthly invoicing process
- Formerly Computer Network Solutions, Inc.
Receptionist/Administrative Assistant
Babylon Chiropractic Office
Babylon, USA
01.2004 - 06.2005
- Handled heavy call volume
- Greeted and assisted patients as needed
- Scheduled appointments and referrals
- Verified and updated patient information and insurance coverage
- Prepared insurance paperwork with medical codes
Legal Secretary
Silversmith & Veraja, LLP
New York, USA
03.2002 - 08.2003
- Assisted Managing Partner with Subpoenas, Warrants, Petitions, Rent Demands, Summons and Complaints
- Prepared all correspondence, memos and legal documents
- Handled heavy call volume
- Scheduled appointments and maintained calendar
Education
High School Diploma -
Domincan Commercial High School
Queens, NY06-1993
Skills
- Word
- Navision
- Excel
- Epic
- Tinubu
References
Available on request.
Timeline
Field service Coordinator/Administrative assistant
Highstreet IT Solutions, LLC
10.2018 - 01.2018
Surety Account Representative
Alliant Insurance Services Inc.
08.2018 - Current
Receptionist/ Administrative Assistant
Highstreet IT Solutions, LLC
10.2005 - 06.2006
Receptionist/Administrative Assistant
Babylon Chiropractic Office
01.2004 - 06.2005
Legal Secretary
Silversmith & Veraja, LLP
03.2002 - 08.2003
High School Diploma -
Domincan Commercial High School
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