Cristina Pinedo
Abilene,KS
Summary
Driven banking professional with expertise in building relationships and retaining small business customers. Successful analyzing accounts and current packages in order to propose updates and correct problems. Good communication, multitasking and planning abilities.
Overview
9
9
years of professional experience
Work History
Personal Banker
Exchange Bank
Junction City , KS
11.2023 - 07.2024
- Advised customers on various financial products available from the bank.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
Universal Banker
SunflowerBank
Junction City, KS
06.2023 - Current
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Evaluated client financial positions and identified most appropriate banking products.
Bilingual CSR
Sunflower Bank
Salina, KS
08.2022 - 06.2023
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Delivered prompt service to prioritize customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Apartment Leasing Agent /Assistant Manager
Tarantino Properties
Junction City, KS
01.2021 - 08.2022
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
Bilingual CSR
SunflowerBank
Salina, KS
07.2019 - 11.2020
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
Packer
Russell Stover Candies
Abilene, KS
06.2017 - 06.2019
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
Supervisor /Customer Service Representative
ACT
Junction City, KS
10.2015 - 06.2017
- Built positive rapport and relationships for high levels of customer satisfaction.
- Interceded between employees during arguments and diffused tense situations.
- Supervised large teams with guidance, support and direction for high-quality customer care.
Education
High School Diploma -
SALINA SOUTH HIGH SCHOOL
SALINA 05.2015
Skills
- Sales Proficiency
- Employee Motivation
- Credential Checking
- Inbound Customer Calls
- Facility Security
- Analyzing Data
- Delinquency Notifications
- Follow-Up Skills
- Property Amenities
- Mentoring
- Troubleshooting Skills
- Word Processing
- Leadership Strengths
- Computer Tracking
- Microsoft Office
- Billing Adjustments and Refunds
- High-Volume Environments
- Sales Quota Achievement
- Strong Telephone Etiquette
- Online Systems
- Sales and Upselling
- Call Screening
- CRM Systems
Timeline
Personal Banker
Exchange Bank
11.2023 - 07.2024
Universal Banker
SunflowerBank
06.2023 - Current
Bilingual CSR
Sunflower Bank
08.2022 - 06.2023
Apartment Leasing Agent /Assistant Manager
Tarantino Properties
01.2021 - 08.2022
Bilingual CSR
SunflowerBank
07.2019 - 11.2020
Packer
Russell Stover Candies
06.2017 - 06.2019
Supervisor /Customer Service Representative
ACT
10.2015 - 06.2017
High School Diploma -
SALINA SOUTH HIGH SCHOOL