CRISTINA PINZON
Grand prairie,Tx
Summary
Experienced Residential Leasing Agent, Assistant Manager and Property Manager successful in building and motivating dynamic teams. Professional Manager who excels in establishing excellent working relationships with customers, employees, vendors, and contractors. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Overview
18
18
years of professional experience
Work History
Community Manager
The Link
Dallas, TX
02.2024 - Current
- Manage 514 units.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
Property Manager
Vistas On The Park
Lewisville, TX
07.2022 - Current
- Managed 288 units in total.
- Performing leasing and Manager Responsibilities.
- Communicated effectively with residents and on-site associates.
- Followed up on delinquent tenants and coordinated collections.
- Filed Evictions.
- Renew Leases.
- Post Rent in Resman and to the bank.
- Collecting Rent.
- Carefully screening applicants for tenancy.
- Weekly meeting with Property Owners.
- Increased Rents to Market Rents.
- Capex-getting competitive bids for windows, paint, dumpster enclosure.
Property Manager
Ventana at Valwood
Dallas, TX
08.2022 - 01.2024
- Managed 260 units.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Property Manager
Wehnermultifamily
Fort Worth, TX
04.2018 - 06.2022
- Managed a single person office 78 units in total.
- Performing leasing and Manager Responsibilities.
- Communicated effectively with residents and on-site associates.
- Followed up on delinquent tenants and coordinated collections.
- Filed Evictions.
- Renew Leases.
- Post Rent in Resman and to the bank.
- Collecting Rent.
- Carefully screening applicants for tenancy.
- Weekly meeting with Property Owners.
- Increased Rents to Market Rents.
- Capex-getting competitive bids for windows, paint, dumpster enclosure.
- Tarrant County Housing, The Salvation Army Program, Safe Haven Program, and Presbyterian Nigh Shelter program.
Assistant Manager
Alpha Barnes
Arlington, TX
03.2016 - 04.2018
- Addison Park Apartments- Arlington, TX
- Assistant Manager to 224 Tax Credit Units.
- Communicated effectively with residents and on-site associates.
- Followed up on delinquent tenants and coordinating collections procedures.
- Carefully screened applicants for tenancy.
- Prepared and submitted Low Income Housing Tax Credit applications.
- Collected Rent.
- Post rent to Onesite and to the bank.
- Renew Leases.
Property Manager
Granite Multifamily
Grand Prairie, TX
06.2012 - 02.2016
- Corey Place Apartments- Grand Prairie, TX
- Manage a community of 276 units.
- Evaluated and recommended changes in rental pricing strategies.
- Schedule contractors for maintenance issues.
- Maintained all aspects of the property.
- Followed up on delinquent tenants and coordinated collections procedures.
- Collect Rent and Post to Resman and to the bank.
- Communicated with landlord regarding building and tenants issues.
Assistant Manager
Granite Multifamily
Arlington, TX
03.2010 - 06.2012
- Spanish Park Apartments- Arlington TX
- Assistant Manager to a Tax Credit Property.
- Communicated effectively with residents and onsite associates.
- Followed up on delinquent tenants and coordinated collections procedures.
- Carefully Screened applicants for tenancy.
- Prepared and submitted Low Income Housing Tax Credit applications.
- Collected Rent.
- Post rent to Resman and to the bank.
- Renew leases.
Leasing Agent/Property Manager
London Villa & Villa Creek Apartments
Farmers Branch, TX
08.2008 - 03.2010
- Managed a community of 200 units.
- Carefully screened applicants for tenancy.
- Followed up on delinquency tenants and coordinated collections.
- Renew Leases.
- Collect Rent and do bank deposits.
- Communicated with landlord regarding building and tenants issues.
Education
North Texas Job Corp
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Nimitz High School
Irving, TXSkills
- Customer Service
- Telephone and email etiquette
- Complex Problem Solving
- Vista, and XP
- Yardi
- Knocks
- Resident Cafe
- Resman
- Nation Wide Compliant
- Bilingual
- Fair Housing Policies
- Windows
- Excel, Outlook
- Onesite
- Word
- Income and expense management
- Community marketing
- Property tours and inspections
- Interior renovations
- Policy administration
- Tenant and eviction laws
- Daily operations oversight
- Payment management
- Client service and support
- Online advertising
- Staff management
- Maintenance and repair coordination
Timeline
Community Manager
The Link
02.2024 - Current
Property Manager
Ventana at Valwood
08.2022 - 01.2024
Property Manager
Vistas On The Park
07.2022 - Current
Property Manager
Wehnermultifamily
04.2018 - 06.2022
Assistant Manager
Alpha Barnes
03.2016 - 04.2018
Property Manager
Granite Multifamily
06.2012 - 02.2016
Assistant Manager
Granite Multifamily
03.2010 - 06.2012
Leasing Agent/Property Manager
London Villa & Villa Creek Apartments
08.2008 - 03.2010
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Nimitz High School
North Texas Job Corp