Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Generic
Cristina Rivas

Cristina Rivas

Los Angeles,CA

Summary

Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, inventory management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Golf Course Administrative Assistant

Hillcrest Country Club
Los Angeles, CA
03.2025 - Current
  • Liaise with Human Resources to assist in recruiting candidates for employment, scheduling interviews, providing updates, and interview checklists.
  • Served as a liaison to Payroll, providing guidance to team members, including submitting punch requests, PTO requests, document checklists, and monitoring those who work seven days.
  • Provided administrative support to the executive team, including scheduling meetings and managing staff calendars.
  • Conducted safety inspections, and coordinated training and safety meetings.
  • Provided in-person and written Spanish translation as needed.
  • Processed invoices and payments accurately and efficiently.

Racquet Sports Services Assistant

Hillcrest Country Club
Los Angeles, CA
01.2022 - Current
  • Assistant to the Director and Manager of Racquet Sports.
  • Developed positive relationships with members and wholesale vendors through effective communication techniques
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Identified and addressed inventory shortages or overages, helping to maintain proper stock levels, Purchase Orders, Invoices, B2B websites, and member's information
  • Conducted monthly safety training sessions to optimize individual performances and ensure all employees were informed.
  • Assisted with 75+ pickleball and tennis member events that included food service between captains and servers
  • Experience with software programs such as Word, Outlook, Excel, PowerPoint, Canva, JAMS, Jonas and Beanworks AP
  • Able to balance multiple tasks and comfortable with frequent interruptions

Dining Hostess

Hillcrest Country Club
Los Angeles, CA
01.2021 - 01.2022
  • Successfully hosted 300+ people event
  • Assigned seating according to guest preferences, while maximizing table seating with last-minute changes.
  • Learned to provide exceptional service for our members
  • Able to balance multiple priorities and meet deadlines
  • Checked in with members and guests periodically throughout their meal to ensure satisfaction
  • Learned to have a service-oriented, warm and friendly personality
  • Monitored dining room activity to ensure compliance with health regulations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Front of House Employee

Chick-fil-A
South Bay, CA
03.2021 - 09.2021
  • Assisted guests with special needs or accommodations, ensuring an inclusive environment.
  • Facilitated smooth communication between kitchen staff and front-of-house team
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
  • Assembled and served meals according to specific guest requirements.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Education

Certificate - Human Resources Management

UCLA Extension Online Program
Westwood, CA
05.2025

High School Diploma -

Lennox Math Science And Technology Academy
Los Angeles, CA
06-2020

Skills

  • 5-star Attitude
  • Organizational skills
  • Adaptability
  • Customer service
  • Inventory management

References

  • Pastor Honorio Campos, 310-409-6679, honorio90304@icloud.com
  • Araceli Apen, 310-367-2080, AApen@hcc.la
  • Georges Serna, 310-413-0497, GSerna@hcc.la

Certification

  • Human Resources Management at UCLA Extension

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Golf Course Administrative Assistant

Hillcrest Country Club
03.2025 - Current

Racquet Sports Services Assistant

Hillcrest Country Club
01.2022 - Current

Front of House Employee

Chick-fil-A
03.2021 - 09.2021

Dining Hostess

Hillcrest Country Club
01.2021 - 01.2022

Certificate - Human Resources Management

UCLA Extension Online Program

High School Diploma -

Lennox Math Science And Technology Academy

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