Cristina Rivas
Los Angeles,CA
Summary
I am a dedicated employee known for productivity and efficient task completion. Specializes in time management, customer service, communication, problem-solving, and adaptability, ensuring smooth workplace operations and positive interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Vasquez Flooring Inc.
Chatsworth, California
09.2025 - Current
- Managed employee onboarding and orientation programs for new hires.
- Ensured compliance with labor laws and company policies during HR practices.
- Conducted regular safety meetings, orientations and training sessions for employees.
- Provided guidance to employees on safe work practices and procedures.
- Managed payroll for employees at different locations.
- Managed employee benefits, workers' compensation, health and pension programs and 401K plans.
- Managed open enrollment processes by providing guidance on available benefits and answering questions from employees regarding their options.
Racquet Sports Services Assistant
Hillcrest Country Club
Los Angeles, CA
12.2021 - Current
- Conducted monthly safety training sessions to optimize individual performances and ensure all employees were informed.
- Developed positive relationships with members and wholesale vendors through effective communication techniques
- Assisted with 75+ pickleball and tennis member events that included food service between captains and servers
- Handled incoming calls and directed callers to appropriate department or employee.
- Identified and addressed inventory shortages or overages, helping to maintain proper stock levels, Purchase Orders, Invoices, B2B websites, and member's information
- Experience with software programs such as Word, Outlook, Excel, PowerPoint, Canva, JAMS, Jonas and Beanworks AP
- Able to balance multiple tasks and comfortable with frequent interruptions
Golf Course Administrative Assistant
Hillcrest Country Club
Los Angeles, CA
03.2025 - 09.2025
- Liaise with Human Resources to assist in recruiting candidates for employment, scheduling interviews, providing updates, and interview checklists.
- Served as a liaison to Payroll, providing guidance to team members, including submitting punch requests, PTO requests, document checklists, and monitoring those who work seven days.
- Provided administrative support to the executive team, including scheduling meetings and managing staff calendars.
- Conducted safety inspections, and coordinated training and safety meetings.
- Provided in-person and written Spanish translation as needed.
- Processed invoices and payments accurately and efficiently.
Dining Hostess
Hillcrest Country Club
Los Angeles, CA
12.2020 - 12.2021
- Successfully hosted 300+ people event
- Assigned seating according to guest preferences, while maximizing table seating with last-minute changes.
- Learned to provide exceptional service for our members
- Able to balance multiple priorities and meet deadlines
- Checked in with members and guests periodically throughout their meal to ensure satisfaction
- Learned to have a service-oriented, warm and friendly personality
- Monitored dining room activity to ensure compliance with health regulations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Front of House Employee
Chick-fil-A
South Bay, CA
03.2021 - 09.2021
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
- Facilitated smooth communication between kitchen staff and front-of-house team
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Assembled and served meals according to specific guest requirements.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
Certificate - Human Resources Management
UCLA Extension Online Program
Westwood, CA05-2025
High School Diploma -
Lennox Math Science And Technology Academy
Los Angeles, CA06-2020
Skills
- Organizational skills
- Adaptability
- Customer service
- Quick learner traits
- Safety training
Certification
- Human Resources Management at UCLA Extension
Languages
- Spanish
- English
References
- Pastor Honorio Campos, 310-409-6679, honorio90304@icloud.com
- Araceli Apen, 310-367-2080, AApen@hcc.la
- Georges Serna, 310-413-0497, GSerna@hcc.la
Accomplishments
Los Angeles Marathon Runner 2025-2026
Timeline
Human Resources Manager
Vasquez Flooring Inc.
09.2025 - Current
Golf Course Administrative Assistant
Hillcrest Country Club
03.2025 - 09.2025
Racquet Sports Services Assistant
Hillcrest Country Club
12.2021 - Current
Front of House Employee
Chick-fil-A
03.2021 - 09.2021
Dining Hostess
Hillcrest Country Club
12.2020 - 12.2021
Certificate - Human Resources Management
UCLA Extension Online Program
High School Diploma -
Lennox Math Science And Technology Academy