Cristina Rojas
Anthem
Rialto,CA
2
Languages
9
years of professional experience
Seeking an opportunity to challenge my potential, put my skills to great use and grow professionally by gaining new skills.
Work History
Customer Service Representative II
5 Years 8 Months- Answering and making phone calls
- Responding to customers inquiries/issues/complaints
- Providing members with detailed information about their health plan benefits and services that we offer
- Research and analyze data to address operational challenges and customer service issues
- Places follow-up telephone calls / emails to answer member’s questions
- Providing a warm welcome, hospitality throughout the call, and a fond farewell on each call
Assistant Manager
1 Year 9 Months- Answering and making phone calls (about 50+ calls a day) - courtesy and collection calls
- Filing files
- Checking accuracy on documents
- Answering questions and providing information on the products the company offers
- Handling large amounts of money
- Dealing with personal information
- Scheduling payments properly on due date
- Taking payments in person and over the phone
- Weekly audits
- Marketing
Care Manager
1 Year 4 Months- Assist with daily personal care
- Ambulating
- Transferring
- Light Housekeeping
- Two hour safety checks
- Being a companion
Education
High School Diploma
Skills
Adaptable
Multitasker
Quick Learner
Punctual
Handling Pressure
Time Management
Strong Work Ethic
Problem Solving
Communication
LANGUAGES
English
Spanish
Timeline
Customer Service Representative II
Anthem
01.2020 - 09.2025Read More
Assistant Manager
Check Into Cash
04.2018 - 01.2020Read More
Care Manager
Aegis Assisted Living
01.2017 - 05.2018Read More
Santa Paula High School
High School Diploma
Read More