Cristina Rouson
Charlotte,NC
Summary
As an aspiring Data Analyst, I am driven, organized, and quick-to-learn. I am seeking an opportunity to advance my computer proficiency and apply my experience in various healthcare fields. With a solid background in management and office settings, I am committed to supporting team needs. As a flexible and hardworking team player, I focus on boosting productivity and performance through conscientious and detail-oriented approaches
Overview
5
5
years of professional experience
Work History
Health Concierge
Upstream
11.2022 - Current
- Maintained full and current understanding of 7 different EMRs.
- Provided information such as copay and premium details, pre-approval procedures and available products.
- Trained new staff on filing, phone etiquette and other office duties.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate personnel.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Resolved problems related to benefits, eligibility and claims.
Telephone Triage Nurse
Center For Emotional Health
05.2022 - 09.2022
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Educated patients and family members about targeted therapies, medications and diet to enhance likelihood of positive treatment outcomes.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues.
- Documented patient care with electronic medical record and distributed relevant information to other medical providers to update diagnostic and treatment plans.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Health and Wellness Director
Brookdale Assisted Living
04.2019 - 07.2020
- Direct supervision to 30 or more care staff.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Completed quarterly and annually performance reviews.
- Tracked and analyzed health condition of each patients. Looking for trends that would predict a decline in health. Provide personalized care plans to address any decline in health.
- Provided weekly and Monthly reports to Regional Director on the status and health of the community. Monitored budget and expenditures, keeping facility within budget.
- Daily monitored the health and wellness of each residents. Responded to emergency situation, as needed.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Performed pre-admission screening of prospective new residents.
- Communicated and coordinated with the interdisciplinary team to provide the best care for residents.
- Participated in Business Development for the community. Attended social actives, lunches and dinners to assist in growing community census and connecting with other professionals in the area.
- Assisted and attended fund raising for Alzheimer's research.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Monitored budget and expenditures, keeping facility within budget.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Skilled at working independently and collaboratively in a team environment.
Education
Excel Formulas & Functions
Maven Analytics
Online Course2024
Complete Microsoft Power BI Bootcamp
Udemy
Online Course2024
Zero To Mastery Acedemy SQL
Udemy
Online Course2023
MySql Data Analysis Course
Maven Analytics
Online Course2023
Microsoft Excel-Excel From Beginner To Advanced
Udemy
Online Course2023
Microsoft Excel Pivot Tables-Beginner To Advanced
Udemy
Online Course2023
Data Literacy Course: Learn How To Work With Data
Udemy
Online Course2023
Some College (No Degree) - Practical Nursing
Durham Technical Community College
Durham, NCHigh School Diploma -
Enloe High School
Raleigh, NC1994
Skills
- Intermediate Excel
- Basic SQL
- Basic Power-Bi
- Attention to Detail
- Medical Terminology
- Team Collaboration
- Problem Solving
Timeline
Health Concierge
Upstream
11.2022 - Current
Telephone Triage Nurse
Center For Emotional Health
05.2022 - 09.2022
Health and Wellness Director
Brookdale Assisted Living
04.2019 - 07.2020
Excel Formulas & Functions
Maven Analytics
Complete Microsoft Power BI Bootcamp
Udemy
Zero To Mastery Acedemy SQL
Udemy
MySql Data Analysis Course
Maven Analytics
Microsoft Excel-Excel From Beginner To Advanced
Udemy
Microsoft Excel Pivot Tables-Beginner To Advanced
Udemy
Data Literacy Course: Learn How To Work With Data
Udemy
Some College (No Degree) - Practical Nursing
Durham Technical Community College
High School Diploma -
Enloe High School
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