Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Cristina Santibanez

Henderson,NV

Summary

Enthusiastic, sales motivated professional with over five years of Finance and Real Estate experience. Provides great customer service to ensure client loyalty and satisfaction. Excels in problem solving with an outstanding ability to cross sell and meet clients needs. Provides a positive upbeat environment to ensure team members remain focused and motivated.

Overview

11
11
years of professional experience

Work History

Real Estate Professional

Life Realty District
07.2018 - Current
  • Specialize in nurturing customer relationships, ensuring satisfaction, and fostering repeat business.
  • Excel in expanding book of business through strategic networking, market analysis and proactive client engagement.
  • Skilled in managing a dynamic team of realtors in a collaborative environment to help optimize performance.
  • Successfully maintain a book of business to increase annual sales by 40% (2022-2023)

Business Banking Specialist

U.S. Bank
10.2016 - 07.2018
  • Top-performing Business Banker with a proven track record to build and maintain a substantial book of business.
  • Excelled in cultivating and enhancing client relationships through strategic engagement and financial expertise.
  • Demonstrated leadership by motivating and guiding a high-performing team to actively generate referrals, while fostering a collaborative environment that drove business growth and success.
  • Established the highest growing revenue among peers by growing the book of business 15-20% every quarter.

President

Diamond Enterprises Inc.
11.2015 - 03.2017
  • Generated half a million in gross sales within the first quarter of opening.
  • Built a network of banks to finance customer auto loans and increase approval rates.
  • Created marketing strategies based on key geographic areas to increase revenue.
  • Processed payroll and managed all HR issues.
  • Managed all duties related to accounts receivable and payable, along with calculating business cash flow.
  • Nurtured a fun and motivating work environment for employees to feel appreciated which in return drove business success.

Universal Banker

U.S. Bank
06.2014 - 05.2016
  • Assessed clients' financial situations to develop strategic financial planning solutions.
  • Maintained high standards of professionalism through attention to detail, follow-ups, and customer service.
  • Extensive knowledge of banks lending policies, procedures, and practices.
  • Originated, reviewed, processed, closed and administered customer loans.
  • Cross-sold bank products and services to meet customer needs.
  • Consistently exceeded quarterly sales goals by 250-300 %.
  • Regularly maintained top regional banker status in every quarter.

Teller

U.S. Bank
07.2013 - 06.2014
  • Provided excellent customer service to ensure all clients financial needs were met.
  • Expanded professional customer relationships and completed all customer interactions efficiently.
  • Ensured ATM and Branch Vaults were balanced and accounted for at the end of every business day.
  • Exceeded all referral and credit card goals, consistently achieving the top Teller status in both District and Regional markets.

Skills

  • Customer Relationship Management
  • Team Leadership
  • Lead Generation
  • Business Planning
  • Advertising and Marketing
  • Strong negotiator
  • Sales driven
  • Business Networking
  • Fluent in Spanish & English

Accomplishments

  • 2023 $7M Dollar Club
  • 2022 $5M Dollar Club
  • Rookie of the year 2018 (RE)
  • Star of Excellence 2015 - 2018
  • 2016 Annual Star of Excellence
  • Pinnacle 2015, 2016, 2017, 2018
  • 2015 - 2016 Top Banker of the Region



Timeline

Real Estate Professional

Life Realty District
07.2018 - Current

Business Banking Specialist

U.S. Bank
10.2016 - 07.2018

President

Diamond Enterprises Inc.
11.2015 - 03.2017

Universal Banker

U.S. Bank
06.2014 - 05.2016

Teller

U.S. Bank
07.2013 - 06.2014

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Cristina Santibanez